Ericsson Assure Support

Introducing new nodes into a network always comes with a risk of negative effects on the overall network performance. Even more so if the operator's maintenance staff is not familiar with the new components.

The Assure Support service provides temporary onsite assistance when introducing new technologies into the network or when the operator needs the right O&M expertise from onsite experts. The onsite experts ensure a stable network environment by minimizing the costly downtime through activities such as fault handling, maintenance routine execution, and software loading.

Key benefits

  • New features and market adaptations are fully utilized
  • Access to the right expertise to bridge competence gaps
  • Smooth transition into new technology areas through onsite assistance

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