Infrastructure Operations covers the operations of customers’ IT infrastructure at single or multiple sites, including possible disaster recovery sites, and may cover multiple countries. The service can be provided for multi-vendor infrastructure residing at Ericsson, customers’ or third-party data centers.
The main elements of the service are:
From a service architecture perspective, IT Infrastructure Operations sits on top of Data Center Infrastructure Management (management of physical space, power systems, physical access control etc.), which is covered by our Data Center Operations service offering.
The operational practices are based on the ITIL V3 framework and designed to ensure streamlined and cost-efficient and standardized service management workflows. In addition, the service is governed by a Service Level Agreement with performance indicators to monitor the performance.