Customer Care and retention is increasingly becoming a key issue for most operators in a competitive market place where customers demand immediate access to information and quick response. The Ericsson Network Contact Center is designed for network operators to handle these issues.
Ericsson Network Contact Center is a high capacity contact center platform with security and high availability implemented on industry standard computing elements. It delivers contact center functions (non call / call related requests), and offers a variation of input and output media and possible connections to different applications. It follows the business trends, integrating new technologies and applications for customers who demand convenience, access, security and efficiency, i.e. immediate response and instant information. The system is open to standards-based interfaces providing VoIP in an open architecture.