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Customer Solution Care Center

Software Support Contact List

Product Name Hotline Email
AAI 1-800-211-7900 Send email
ARIS [formely CSAS] 1-800-332-7060 (opt 4) Send Email
AXESS Point 1-800-354-8627 No hotline email
BAE 1-800-560-7427 (opt 1) Send Email
Customer Centrex Manager 1-800-622-2996 Send Email
Customer Network Manager 1-800-622-2996 Send Email
Directory Builder 1-800-795-5876 (opt 3) Send Email
Element Communicator 1-800-769-0460 (opt 3) Send Email
Ericsson Workforce Manager 1-800-279-2638 Send Email
FACS 1-800-232-3227 (opt 1 & 2) Send Email
FACS - Loop Facilities Assignment and Control System SE (LFACS) 1-800-232-3227 (opt 2) Send Email
FACS - Service Order Analysis and Control System SE (SOAC) 1-800-232-3227 (opt 1) Send Email
FEPS, PWS & WDSK 1-800-332-7060 (opt 1) Send Email
FOMS/FUSA 1-800-332-7060 (opt 3) Send Email
Granite Transport Activation Components (GTAC) 1-800-232-3227 (opt 4) Send Email
LATIS 1-800-332-7060(opt 3) Send Email
LEIS™ System 1-800-232-3227 (opt 3) Send Email
LEIS-NP 1-800-232-3227 (opt 3) Send Email
MARCH System 1-800-622-3029 Send Email
Middle Tier 1-800-332-7060 (opt 3) Send Email
MYNAH 1-800-560-7427 (opt 4) Send Email
Network Configuration Manager (NCON) 1-800-332-7060 (opt 2) Send Email
Network Performance Monitor (NPM) 1-800-769-0460 (opt 4) Send Email
NMA 1-800-769-0460 (opt 2) Send Email
Network and Services Database (NSDB) 1-800-211-7900 Send Email
OSCAS 1-800-560-7427 (opt 3) Send Email
PAWS 1-800-795-5876 (opt 2) Send Email
PET 1-800-232-3227 (opt 1) Send Email
PT GUI 1-800-332-7060 (opt 3) Send Email
PWS 1-800-332-7060 (opt 1) Send Email
Service Delivery 1-800-332-7060 (opt 2) Send Email
Signaling Network Activation Manager (SNAM) 1-800-622-3076 Send Email
SWITCH System 1-800-332-7060 (opt 3) Send Email
TCIS 1-800-795-5876 Send Email
TN Tracker 1-800-332-7060 (opt 5) Send Email
TELEXEL 1-800-560-7427 (opt 2) Send Email
Test Expert [formerly Integrated Testing & Analysis System(INTAS)] 1-800-769-0460 (opt 1) Send Email
TIRKS 1-800-332-7060 (opt 1) Send Email
Total Network Data Systems/Trunking (TNDS/TK) 1-800-560-7427 (opt 5) Send Email
TOPCOM 1-800-795-5876 Send Email
TOPCOM JMS 1-800-795-5876 Send Email
TOPWATCH 1-800-795-5876 Send Email
Transport Element Activation Manager 1-877-673-6877 Send Email
TSEND 1-800-795-5876 Send Email
Work and Force Administration/Control (WFA/C) 1-800-211-7900 Send Email
Work and Force Administration-Dispatch In (WFA/DI) 1-800-211-7900 Send Email
Work and Force Administration-Dispatch Out (WFA/DO) 1-800-211-7900 Send Email
WFA/IX 1-800-211-7900 Send Email
WMC 1-800-795-5876 Send Email