Empower subscribers to control and personalize services from virtually any device with Ericsson Multiscreen Self-Care business solution.
As consumer expectations rise and competition grows fiercer, superior consumer experiences are essential. Subscribers want personalized services. They want more control over what they use and how they use it. To meet demand, operators are racing to get services to market quickly. And they’re differentiating by providing support for these services via a wide range of devices. The Ericsson Multiscreen Self-Care business solution empowers operators to be available for customers 24/7, offering control, personalization and convenience. It enables visibility across multiple screens, accelerates time-to-market and boosts profitability.
Ericsson Multiscreen Self-Care makes it easy to create a branded customer self-service portal that can be accessed from most devices. It is powered by Ericsson’s proven Service Enablement Platform that supports efficient and flexible communication with millions of consumers. This powerful business solution helps operators put consumers in full control of their voice, mobile broadband and other service offerings. The portal can also be used to deliver precisely targeted information, such as new offers or relevant promotions based on customer activity. Ericsson Multiscreen Self-Care provides operators with features and functionality that include:
Ericsson is your true business partner. With more than 12,000 systems integration experts and a full services portfolio, we provide end to end support for our customers. Our experience spans 170 service delivery platform deployments, and 40 percent of today’s global mobile traffic flows across our networks, serving two billion subscribers. The Ericsson Multiscreen Self-Care solution can help you:
Service Enablement Platform
Ericsson Service Enablement
Unified Service Exposure
Converged Service Studio
Multiservice Delivery Platform
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Multiscreen Self-care - Put the user in control - A harmonized consumer experience