In The Networked Society, people and businesses will communicate more efficiently and see opportunities more quickly. Operators and service providers will need to move faster too, identifying new customer touchpoints as they emerge and adapting existing systems to capitalize on new possibilities.

Find your future here

This is where Ericsson has already begun building for the future. Our OSS and BSS teams provide industry-leading software solutions and professional services through every phase of the customer lifecycle. We enable businesses to move from telco to ICT company, from service provider to experience provider. Whether we are helping to improve processes, enhance customer experiences or establish effective billing systems, we enable network, service and customer agility. Above all, we create value for customers.

It’s not only our operators and customers who appreciate this added value. Ericsson has been ranked number 1 worldwide for OSS and BSS by Gartner, a leading worldwide IT research and advisory firm. We believe that the key to our success in this area is our ability to create and deliver truly integrated solutions. We stand at the crossroads between mobile networks, ICT and dynamic content provision – and it’s our ability to anticipate the journey ahead that makes us such an effective, multi-faceted technology partner.

Worldwide, Ericsson OSS and BSS is now a team of more than 64,000 professionals. Together, we offer unrivalled skills in Consulting, Systems Integration and agile solutions provision, through people who can think commercially, embrace change and act decisively.

OSS/BSS roles

Our objective is to be the outstanding provider of complete, end-to-end portfolio of hardware, software and services that meet operator’s business, networks and IT needs. An important part of the work we do is consultative: guiding our customers on the journey they need to undertake to transform their offering for The Networked Society.

Ericsson’s global services offerings and broad software portfolio supports our customers’ efforts to transform their operations and IT environments, improving the user experience, increasing efficiency and enabling service innovation. Ericsson has 16,000 consulting and systems integration professionals who together deliver more than 1,500 consulting, systems integration and learning services projects in multi-vendor and multi-technology environments each year.

Our people

The challenge that we face in The Networked Society is to enable our customers to be superbly agile. In the mobile world, people expect to access content whenever, wherever, on a whole range of different devices. We need people who can think fast, be responsive and help to create the solutions that keep The Networked Society connected.

The qualities that set you apart

Within OSS and BSS, we’re changing how people communicate. Redefining how individuals and societies communicates, taking Ericsson beyond telecommunications. As a global team, we have the reach to effect change and the depth of resources to deliver our ambitious vision. So our people are trailblazers, with a brand of leadership that encourages, empowers and enables.

We look for a combination of technical skill and commercial awareness. You’ve got to be disruptive in how you think about challenges; collaborative in the way that you solve them. You must be a bridge-builder: between technology and business, between projects and outcomes, between people and better communications. Courageous and flexible, you will be always ready to promote our story and be a natural brand ambassador.

Ever-evolving career paths

Because OSS and BSS are always evolving, we’re constantly creating new opportunities, defining new roles and searching for different kinds of people. It means we can offer fascinating and diverse career paths in the future. For example, as our work in TV and Media becomes increasingly important, we have created dedicated Media Key Account Manager roles: industry experts with the knowledge and experience to lead customer engagements and sell across the portfolio. We’re also growing in data security, so we’re enhancing our current security competencies by recruiting the world’s most talented white hat hackers and digital forensics consultants – leaders in the global fight against the black hats!

Additional links

If you’re interested in this area of our business, you can learn more by visiting https://www.ericsson.com/oss-bss/ or by keeping up to date with the latest daily news on our blog at https://www.ericsson.com/oss-bss/blog/.

To find out more about current opportunities in OSS/BSS, click here

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