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The zero-touch customer experience

Are they exhausted or exhilarated by the digital telecom customer experience?

How do consumers feel about their interactions with telecom service providers? The latest edition of our Ericsson Consumer and IndustryLab study gives you a view into the thoughts and reactions of approximately 7,000 smartphone users who have had recent interactions with telecom service providers. Get ready for some surprises.

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The quest for a superior digital experience

The Zero-Touch Consumer Experience on Facebook Live

Hear the latest insights from our Consumer Lab team at Digital Transformation World 2018.

Create a unique customer experience

Entel pursues a digital transformation that will enable optimized customer interactions.

You are a digital consumer

In a world of constantly evolving needs, dreams, ideas and services, great experiences will define your future.

Big Data Analytics elevates experience

When you know your customers needs and behaviours, you know what you can do for them.

Digital BSS case study

Entel reinvents its business & creates a new customer journey.

Expert analytics

Analytics for an improved digital experience.

Future digital blog

Telecom Customer Experience, A Zero-touch Future

As highlighted in the new Ericsson Consumer and IndustryLab report "The zero-touch customer experience", service providers should evolve their customer journey into a zero-touch future, where interaction will be based on voice and gestures and supported by artificial intelligence.

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Download a recording of our recent webinar

 The zero-touch customer experience: How do telecom service providers rate?

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