Sudipta Bose | Ericsson Research Blog

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Sudipta Bose

Sudipta Bose worked as an intern in Ericsson Research Chennai, India, in the Machine Intelligence and Automation research area. She is a Computer Science student from the Indian Institute of Technology, IIT (ISM), Dhanbad, India.

Sudipta Bose

Designing a new AI-based chat bot

A chatbot is a digital employee that can answer customers’ questions autonomously. Developing a chatbot to help Ericsson service engineers get 24/7 replies to their queries was the final semester project of Sudipta Bose, a Computer Science student from the Indian Institute of Technology, IIT (ISM), Dhanbad, India, during her internship at Ericsson Research in Chennai. In this blog post, Sudipta explains the basics of chatbots and the methods and technologies she used to build one.

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