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Be the brand your customers can’t live without!

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Nice, France
Transformative technologies for network operators that enhance the way you digitally engage with your customers, entirely automate your operations and create the levels of programmability, access and agility that digital natives call home.

The dawn of a new relevance has arrived.

TM Forum is the global industry association that drives collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers.

Ericsson Digital Services helps our customers to enhance the way they engage with their customers, to automate their operations and to build a programmable network. We enable our customers to become a digital enterprise so they can better serve and grow their customers and build industry relevance.

Find out more about Digital Transformation World


  • Boost Revenue with digital BSS
    Be ready and able to monetize in any business model. 5G brings new market opportunities where time to market and instant adaptability are key to success. Explore how digital BSS utilizes fully flexible business logic supported by a centralized product catalog and smart use of data analytics.

  • Automate operations with analytics
    Obtain actionable customer experience and behavior insights in real time from cross domain, multivendor big data. Automatically drive decisions and actions that fix problems, mitigate churn, enhance ARPU, improve NPS and delight customers.
  • Dynamic Orchestration
    Orchestrate network and cloud services. Automate VNF onboarding, service design, provisioning, configuration and policy-based assurance, spanning physical and virtual network functions in multivendor environment.

  • NFV Here and Now
    Network Functions Virtualization is a prerequisite for 5G. It is crucial to enable the efficiency and agility to support new business. NFV has now come to a point where it can start to go into production environments. See Ericsson complete, distributed NFV based core network ready for delivery as your 4G and 5G platform.

  • OSS/BSS digitalization through SaaS
    Get the advanced network management functions you need to digitalize network operations with no upfront cost or risk. Be on par or ahead of the leading ones with lower cost of ownership, faster time to market and the latest technology when you go SaaS.



Case study presentations

Expert workshops

Arrange for a 1 hour interactive discussion with one of our experts based on any of the following topics: 

  • ADM
  • As a Service
  • Automation & Analytics
  • BSS
  • Digital Transformation Planning
  • Dynamic Orchestration
  • NFV for 5G and IoT

Reserve your spot now by contacting your Ericsson representative or register here

Customer seminars

Come, listen, and ask questions to our business experts who will show case how Ericsson can support your digital journey to uncompromising scale, speed, and total cost of ownership. The seminars will consist of a mix of demos and talks which will open your eyes on how BSS/OSS is evolving to meet the needs of future generations.

Topic When Day Presenter
NFV: preparing for 5G 10.55 Mon Mats Johansson
Consumer Lab Report – Making the consumer journey smarter 14.00 Mon Andre Gualda
Dynamic Orchestration Enterprise Services with Verizon 15.40 Mon Arvind Duray
Monetising BSS for a 5G World 10.55 Tues Hassan Iftikhar
EEA – Utilising AI to extract real valued insights 13.30 Tues Thomas Kinnman
The game changer - Network Manager as a Service 15.40 Tues Neil Garnet
Catalyst – Managing the complexity of 5G enabled services 13.30 Wed Basma Driss


Reserve your spot now by contacting your Ericsson representative or register here

Executive Roundtable- May 15, 16:00 hours

Interested in joining Ericsson's executive roundtable? For one and a half hour only, join industry peers to share your knowledge and discuss challenges related to 5G and IoT. Limited seats available - register your interest here

  • Be amongst the first to hear about the findings of our latest Consumer Lab study to understand the latest trends in customer experience...
  • Get a chance to hear from one of your peers in the industry on their first steps towards 5G

Contact your Ericsson representative for more details.


Briefing for Industry Analysts and Media

"How Analytics and Artificial Intelligence Can Help Operators Realize a Zero-Touch Customer Experience"

  • Information from forthcoming Ericsson ConsumerLab report
  • How our evolved BSS and OSS portfolio paves the way for service providers to evolve to 5G and to offer customers a true digital experience

When: 1300 to 1345 CET, Monday 14 May
Where: Ericsson Pavilion

Catalyst: 5G Intelligent service planning & optimization

Check how we provide a solution to plan, design and operate connectivity for a major sport event like Tour de France using intelligent dynamic orchestration and AI driven capacity and network utilization optimization

More information on the event Catalyst page https://www.tmforum.org/catalysts/5g-intelligent-service-planning-optimization/





Nice, France
Ericsson Pavilion, Acropolis Convention Center, 1 Esplanade Kennedy, 06300 Nice, France