Redefine customer experience in realtime

The Ericsson Operations Engine can link a number of metrics directly to customer experience to help you see what they see. By optimizing E2E network parameters, you can even make these insights actionable.

• One of our partners experienced a 35% decrease in poor performance for its high-value users when file sharing and a 20% decrease when browsing
• We also helped them increase upload speeds on Facebook by 35% and 8% for content downloads

Instead of operating IT in silos, operate it in a business-first approach. The Ericsson Operations Engine can ensure the quality of relevant services by optimizing experience to meet the demands of customers across the network.

• Experience an up to 40% reduction in number of critical tickets for key business processes including top-up, self-care, and real-time rating 
• Increase service availability
• Increase operational effectiveness using faster root-cause analysis

With experience supporting operators in external benchmarkings including P3, RootMetrics and more, Ericsson can offer insights into the common metrics and methodology behind the tests. Together, we can to help you maximize your investment and your score.

• One operator scored an industry high mark in P3 benchmarking, 973 out of 1000 points 
• Operators partnering with Ericsson for P3 preparation closed the gap with maximum value 3 times faster than operators acting alone

Accelerate time to market using better subscriber provisioning, targeted campaigns, value packs. Leverage service operations and experience from data scientists and deployment knowledge, while conforming with data privacy and security policies.

• Reduce new service creation and deployment time by up to 6 months
• Accelerate take rate for new services by up to 20%