The OSS/BSS Blog – 2012-12

Reflections from TM Forum – Customer Experience Management

December, 18 2012 by Sebastian Barros
Customer Experience Management (CEM) is much more than just service quality management, and when I recently attended the TM Forum – Customer Experien …

Ericsson Presents at Total Telecom 2012

December, 11 2012 by Pat McCarthy
Pat McCarthy, Head of OSS/BSS Solutions Marketing, presents his keynote speech at Total Telecom World 2012 - Disruption Eruption.

Big Data vs. Direct Data: And How to Get Better Results with Both

December, 07 2012 by Christian Oeser
You can’t deny that one of the omnipresent topics in IT right now is big data. While the collection of large amounts of data and hence the availabili …
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