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Welcome to Ericsson Managed Services

Peter Laurin, head of Managed Services at Ericsson, explains how the business is evolving from a focus on network-centric operations to user experience-centric operations, using automation and AI. Welcome to the future of Managed Services.

Shaping the industry

View the video

Editor's picks

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Ericsson to modernize and manage TELE-POST’s network in Greenland

Ericsson is undertaking a massive transformation project to modernize and manage the network of TELE-POST, the main telecommunications provider in Greenland.

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Mobile World Congress 2018

Join us in Hall 2 or live online during MWC 2018 and engage in conversations and demonstrations around Managed services.

Reference cases

Zain Iraq

We are helping Zain Iraq improve its overall processes and delivery model and, by implementing a network operations center, improving network availability for the operator's customers and helping to train local resources. In these ways, we allow Zain Iraq to focus on its core business and sales while simultaneously providing end users with value-for-money solutions.


We are working with Yoigo to understand customer experience on the service level, enabling the operator to gather information about their customers and how they perceive quality from service, terminal, website and geographical points of view. Going in this direction is a key strategic move that will help Yoigo to remain at the forefront of the industry.

EE: Transitioning to a proactive network operations model

We are helping EE to improve the efficiency of its network operations. With our Preemptive Support service, the UK operator is able to identify and address issues before they escalate, allowing its operations team to focus on new services and technologies, and ultimately improve the experience for the user.