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Intelligent Network Operations

We are in the middle of the fourth industrial revolution. At Ericsson, we see the potential to change how we operate networks as dramatically as the machines of the industrial revolution changed the factory floor. Ericsson has been exploring automation, driven by machine intelligence, in our research labs since 2007 and today we hold hundreds of patents in this area. We plan to lead the automation revolution for the telecom industry.

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Shaping the industry

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Editor's picks

Swisscom receives highest score ever recorded in Connect test

Thanks to its partnership with Ericsson (NASDAQ: ERIC), Swisscom not only won Switzerland's 2018 connect mobile network test but also received the highest score ever recorded in a test of this type – 973 out of a maximum 1,000 points.

Ericsson pioneers machine learning network design for SoftBank

SoftBank Corp. ("SoftBank"), a leading mobile operator in Japan, has implemented an innovative method for radio access network design from Ericsson (NASDAQ: ERIC), based on machine intelligence. The service groups cells in clusters and takes statistics from cell overlapping and potential to use carrier aggregation between cells into account, thus reducing operational expenditure and improving network performance. Compared to traditional network design methods, it cut the lead time by 40 percent.

Reference cases

Zain Iraq

We are helping Zain Iraq improve its overall processes and delivery model and, by implementing a network operations center, improving network availability for the operator's customers and helping to train local resources. In these ways, we allow Zain Iraq to focus on its core business and sales while simultaneously providing end users with value-for-money solutions.


We are working with Yoigo to understand customer experience on the service level, enabling the operator to gather information about their customers and how they perceive quality from service, terminal, website and geographical points of view. Going in this direction is a key strategic move that will help Yoigo to remain at the forefront of the industry.

EE: Transitioning to a proactive network operations model

We are helping EE to improve the efficiency of its network operations. With our Preemptive Support service, the UK operator is able to identify and address issues before they escalate, allowing its operations team to focus on new services and technologies, and ultimately improve the experience for the user.

Swisscom receives highest score ever recorded in Connect test

Swiss market leader reclaims top spot in authoritative independent network benchmark test, achieves 'outstanding' rating. Together with Ericsson, Swisscom achieved improvements in network build, local tuning, features, and end-to-end