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The zero-touch customer experience

Are they exhausted or exhilarated by the digital telecom customer experience?

How do consumers feel about their interactions with telecom service providers? The latest edition of our Ericsson Consumer and IndustryLab study gives you a view into the thoughts and reactions of approximately 7,000 smartphone users who have had recent interactions with telecom service providers. Get ready for some surprises.

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The quest for a superior digital experience

The Zero-Touch Consumer Experience on Facebook Live

Hear the latest insights from our Consumer Lab team at Digital Transformation World 2018.

Create a unique customer experience

Entel pursues a digital transformation that will enable optimized customer interactions.

You are a digital consumer

In a world of constantly evolving needs, dreams, ideas and services, great experiences will define your future.

Big Data Analytics elevates experience

When you know your customers needs and behaviours, you know what you can do for them.

Revenue manager

Realize a complete digital experience across the customer journey.

Expert analytics

Analytics for an improved digital experience.

Future digital blog

Is Cloud Native design really needed in telecom?

In the last two years, there has been a lot of talk about "cloud native" in the telecom industry. Vendors have been competing about cloud-native messaging and Communication Service Providers (CSPs) have requested cloud-native stories from vendors as part of their procurement processes. At the same time, there has been a great level of uncertainty regarding definitions, implementation details, and operational changes beyond high-level buzz words such as microservices, containers, and stateless design.

Read the blog post

Download a recording of our recent webinar

 The zero-touch customer experience: How do telecom service providers rate?

Download webinar