Keeping the end user in focus: Ericsson providing managed services to Telefónica, Brazil

    2012-04-27 Categories: Case stories

    Managed Services provides more reliable and cost-effective communications with top-quality customer service

    As the telecommunications market becomes increasingly competitive, operators seek to offer more services to end users while reducing operating costs at the same time. Since 2010, Ericsson has provided managed services for Telefónica Brazil’s networks, allowing the operator to focus on developing services rather than on day-to-day operations.

    Brazil’s economy, industry and population are growing faster than ever before. This competitive scenario demands stable, reliable and efficient communication services. As a leading global company, Telefónica understands that in order to develop new ideas and strategies to satisfy the growth in Brazil and keep up with market trends, new business models need to be followed.

    Telefónica realized the necessity to focus more on business and customer needs rather than on the day-to-day operations. Telefónica joined forces with Ericsson to create a more efficient network service across Brazil. While Telefónica develops customer and business services, Ericsson provides managed services for network and field maintenance in São Paulo, the largest city in Brazil.

    Related Information:

    Ericsson lands managed services deal in Brazil
    Ericsson named ‘Managed Service Provider of the Year’
    Ericsson announces agreement with Telefónica O2 UK for managed services, including field maintenance and logistical support services
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