





As people increasingly look towards communication channels to help them connect with a music show or sporting event, providing an outstanding user experience is becoming more and more important to our customers. Amongst the stories in this issue of Customer View we look at how MTN South Africa handled a 40 percent increase in traffic with help from Ericsson’s Special Event Support. We also take a look at how the European Broadcasting Union joined forces with Ericsson to deliver an enhanced Eurovision experience on the mobile channel.