We recently asked Vivek Dev, Director of Digital Services, Telefónica Digital, how operators can reinvent themselves to remain competitive in the changing operator landscape. Watch the video to find out what he says.
The operator landscape is changing. Operators need to adapt to the new value chains that are being created due to the digitalization of various industries. This change means operators need to think of different ways to relate to their customers. Vivek Dev, Director of Digital Services, Telefónica Digital, says that the companies that can gel the old and new ways of working will be the ones that succeed.