- The latest generation to enter the workforce – the Millennials – is believed to have a great impact on future working life
- A new study from Ericsson ConsumerLab shows that Millennials think personal communication during work hours is a right not a benefit
- Young professionals have high expectations to stay connected at work and have different expectations on communication tools and work life in general
A new study from Ericsson ConsumerLab called "Young professionals at work" looks at the latest generation to enter the workforce: the Millennials. In particular the focus has been on working Millennials aged 22-29 in the US, who have a college education and who are ambitious, forward-looking and see themselves as taking on leadership positions in the future.
Who are they, what’s their ideal company like and what are their attitudes and behavior and in particular their affiliation with communication and technology?
Some important findings of this report are that Millennials bring a good deal of their personal lives into work; however, they do not necessarily allow work to enter their private lives. Though they are keen to perform well at work, it is virtually impossible for them to leave their personal lives behind, as they typically check Facebook, engage in instant messaging and send and receive texts on their devices throughout the day. This is seen as a right rather than a benefit.
Ann-Charlotte Kornblad, Senior Advisor at Ericsson ConsumerLab, says "They want close relationships with their supervisors, and expect frequent feedback. They dislike ambiguity and expect transparency and fairness in all their dealings with work organizations. A key factor for many Millennials is keeping a balance between work and leisure time and they expect that employers to come up with solutions to help them achieve this."
As many as 45 percent of Millennials use their private phones, which they pay for themselves, at work. This means that they also pay for work-related use of their phones. Today, 23 percent of Millennials have mobile phones (mostly a smartphones) that are fully or partly paid for by their employers.
Finally, Millennials are impatient. As part of the Facebook generation, they want instant gratification. This gives them a low tolerance for modes of communication that are slow or do not provide immediate feedback.
The ideal company, in the eyes of the Millennial, offers the following:
For the purposes of this report, Ericsson ConsumerLab conducted qualitative interviews with 64 individuals aged 22-29 in San Francisco and Silicon Valley. Interviews were conducted with eight people in management positions who are responsible for younger employees, and four interviews with experts on the millennial generation.
Further to this, ConsumerLab has carried out an online study of 1,945 respondents between the ages of 22 and 65.This sample represents online US knowledge workers. Of this group, 479 are classed as Super Millennials, as referred to in this report.
Ericsson ConsumerLab gains its knowledge through a global consumer research program based on interviews with 100,000 individuals each year, in more than 40 countries and 15 megacities – statistically representing the views of 1.1 billion people. Both quantitative and qualitative methods are used, and hundreds of hours are spent with consumers from different cultures.
Download high-resolution photos and broadcast-quality video at www.ericsson.com/press.
Ericsson is a world-leading provider of communications technology and services. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.
Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today 40 percent of the world's mobile traffic goes through Ericsson networks and we support customers’ networks servicing more than 2.5 billion subscriptions.
We are more than 110,000 people working with customers in more than 180 countries. Founded in 1876, Ericsson is headquartered in Stockholm, Sweden. In 2012 the company’s net sales were SEK 227.8 billion (USD 33.8 billion). Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ, New York stock exchanges.