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As people increasingly look towards communication channels to help them connect with a music show or sporting event, providing an outstanding user experience is becoming more and more important to our customers. Amongst the stories in this issue of Customer View we look at how MTN South Africa handled a 40 percent increase in traffic with help from Ericsson’s Special Event Support. We also take a look at how the European Broadcasting Union joined forces with Ericsson to deliver an enhanced Eurovision experience on the mobile channel.

In today's increasingly competitive environment, network operators must balance sophisticated customer demands with sustainability concerns. That means optimizing networks and streamlining operations. In this issue of Customer View, we witness the way Ericsson supports operators to do this in many different business scenarios around the world.

The partnerships we forge with operators are a vital part of driving innovation to support people, businesses, and society as a whole. In this issue of Customer View, we take a look at Vivo bringing communications to remote areas of the Amazon, Optimus who take user experience in Portugal to the next level, Turkcell who takes a simliar approach in the Turkish market, and Text Messaging Centre (TMC), who simplifies life at work for UK business users through its enterprisse messaging service.

Rula Ammuri, CIO of Tunisie Telecom, discusses the importance of convergence in a telecommunications billing strategy and how Tunisie Telecom is using BSCS iX in this context.

LHS, formerly part of Ericsson Group, is now an integrated part of Ericsson.

Hatem Mestiri, CTO of Tunisiana, talks about the company’s long-term cooperation with LHS, explains which new features in BSCS iX Release 3 are particularly attractive to Tunisiana, and outlines the reasons that his company selected LHS as its system integrator.

LHS, formerly part of Ericsson Group, is now an integrated part of Ericsson.

Achilleas Stergioulis, Business Systems, Senior Manager at Wind Hellas, talks about the billing requirements of a modern telecommunications company, working with LHS and Wind Hellas’ plans for convergence.

LHS, formerly part of Ericsson Group, is now an integrated part of Ericsson.