Ericsson BSCS

BSCS iX helps operators offer customers the convenience of convergent billing and customer care for all services, and a choice of service packages to suit their lifestyle or business needs. At the same time it enables operators to meet their goals of reducing increasing efficiency and reducing OPEX

Product Overview

BSCS iX is a convergent, end-to-end billing and customer care system for any type of communications service provider (CSP): mobile, fixed-line, broadband, TV and so on.

It is highly suited to service providers with a strong postpaid subscriber base. Developed over the past 20 years by LHS – a pioneer in software for billing and customer care and now a part of Ericsson – BSCS iX is installed at over 145 operators in 80 countries, supporting more than 340 million subscribers.

The BSCS Classic is only available to request a license expansion.

 

Key Benefits

BSCS iX combines flexibility and functionality with well-established reliability and performance to provide the following benefits:

Faster response to time-to-market pressures

Intuitive clients make it easy to configure new products and services so that they are available within hours, providing a competitive edge Additionally, bulk-content items and bundles can be quickly imported for rapid market deployment.

New revenue streams and increased ARPU

A convergent architecture allows CSPs to offer integrated multi-play services supported by a single bill and single point of customer care, enabling them to gain a greater slice of the customer’s budget. Highly flexible multiparty charging and multi-company capabilities enable the support of innovative new multi-sided business models. For CSP hosting separate business units such as MVNOs, it can provide its business partners not only with network services but also managed services for customer care, self-care, service activation, charging and billing for both prepaid and postpaid subscribers. Furthermore, the CSP has the means to charge and bill its partners for the provision of these services.

Increased customer-centricity

CSPs can react quickly to market trends for content products, stimulate core usage, and increase average revenue per user (ARPU) by targeting specific groups with personalized bundles. They can also market innovative convergent product bundles that include both content and network services. In addition, CSPs can handle a wide range of customer-centric incentives, such as discount vouchers and favorable pricing schemes, offering subscribers the most cost-effective charge for a service or event. The ability to offer a single bill and single point of customer care for all services provides CSPs’ customers with the simplicity and convenience they demand.

Reduced risk

Cost-related risks within business relationships are reduced with the help of two things: on-demand billing that is dependent on usage threshold; and real-time cost-control features. At the same time, customers benefit from control over their own spending, and can feel confident in trying out new services.

Reduced cost of operations

A single platform for all subscribers, partners, technologies and services provides an optimized system and reduces operational costs. Cost-reducing benefits include:

 • Lower staffing costs for customer care operations

 • Reduced hardware costs due to deployment capabilities on entry-level servers scaling horizontally

 • Streamlined accounting processes in one system

 • Reduced time and staff required for configuring and testing new rate plans and services

Training

Training for BSCS iX is handled by SA BSS Training and Education department.

More information is available here: http://training.bscs.ericsson.net

For training offers please contact bcctraining@ericsson.com.

Ordering

Platform availability for this product can be seen in the Platform Confirmation document that can be found in “Downloads” – Order Information.

Completion of the Platform Confirmation document is mandatory for each product delivery.

The Software deliveries are not available on the Software Gateway, but must be downloaded by the Regions/Customers via SA Billing and Customer Care - Customer Information Server (CIS).

Products

BSCS iX R3

BSCS iX helps you offer customers the convenience of convergent billing and customer care for all services, and a choice of service packages to suit their lifestyle or business needs.