Improve customer experiences and drive new revenue with a real-time, end-to-end telecom analytics solution that offers unique insights and closed-loop actions.
Operator marketing, operations and customer care teams are under increasing pressure to deliver customer experiences that drive revenue growth and keep subscribers happy. Big data analytics tools have helped uncover valuable information. But fully leveraging insights exactly when they can be most impactful has proved a challenge. Operators have also had difficulty adapting generic big data solutions for their specific needs.
Ericsson Expert Analytics eliminates the hurdles that operators face as they aim to take swift actions that positively impact the bottom line. It is goes beyond traditional big data analytics by incorporating the domain knowledge that makes the solution telecom-ready, based on Ericsson’s deep network experience and user research, and offers the most advanced customer experience management capabilities. This includes delivering actionable insights that drive new revenue growth and improve customer experiences.
Ericsson Expert Analytics is a telecom analytics solution that measures all perceived customer experiences based on metrics and events from network nodes, probes, devices, OSS/BSS and other sources. Key insights used to deliver tailored offers and customer responses include:
Ericsson Expert Analytics comes ready to address a broad range of telecom use cases. It leverages Ericsson’s vast telco domain knowledge and experience, providing a toolset that helps operators meet changing business and consumer demands. By converting data to insights, and – through integration with our leading OSS/BSS portfolio – converting insights to actions, Ericsson Expert Analytics delivers significant impact in key areas, such as real-time experience management and enterprise SLA management.
Consider Ericsson Expert Analytics as your big data analytics solution if you want to: