Evolving Managed Services
The telecommunications landscape is evolving and we’ve developed a range of managed services models to suit a wide variety of customer needs.
In the Networked Society, people depend on networks to help them connect with each other and improve their lives and businesses. In this new world, operators are under pressure to maintain quality of service, differentiate themselves from the competition and promote end-user loyalty. Operators can meet these challenges by entering into managed services partnerships with experts that assume responsibility for activities such as designing, building, operating and managing day-to-day network operations.
No two operators are alike and we have created a range of managed services models that we use to manage networks that serve 1 billion subscribers worldwide. The traditional telecom managed services model focuses on reducing cost and shielding complexity. Our experience-centric managed services model, meanwhile, aligns service delivery with the operator’s strategic and business objectives, securing a customer experience-centric operation that proactively drives business innovation. Finally, our sharing models, such as the wholesale network sharing model, are focused on structural efficiency and enabling new business models, giving operators maximum flexibility.
Managed services can also be offered to other industries than telecommunications, either directly or via an operator.