With Ericsson's Service Management solutions operators and service providers gain an end-to-end insight into the impact services have on the entire service delivery chain – fulfillment, assurance, billing – from a systems, process and people perspective.

With this holistic overview, operators and service providers can better manage services from a user as well as network perspective and develop tools and streamlined processes that have the flexibility to support today’s and tomorrow’s network and business environments.

In particular, Service Management provides a high degree of automation to:

• Simplify and streamline the fulfillment of a new services by detecting service provisioning requests, and ensure the service is provisioned according to user terminal types and user profile
• Monitor the performance of the service according to service Key Quality Indicators (KQIs) related to Service Level Agreements (SLAs) with customers, and reporting violations to the customer-relationship management domain.

• Revenue assurance – helping service providers prevent revenue leakage and fraud
• Service assurance – looking at service performance from the user perspective to ensure quality and reliability and therefore secure revenue
• Service fulfillment – automating service orders and simplifying service order management to drive down the cost of service fulfillment processes.

By providing a holistic view of service delivery, Ericsson’s Service Management offering provides the foundation for building a streamlined, efficient business that delivers a quality user experience.

The focus is on reducing costs by using fewer standardized and flexible systems; introducing service-centric ways of working and higher levels of automation; and simplifying service management process implementations.

This not only reduces the time spent on tasks but increases efficiency, leading to quicker resolution of problems and reducing the impact on the user experience and therefore the risk of churn.   At the same time, operators and service providers gain flexible, multi-vendor and multi-technology service management processes and tools that decrease time to market when introducing or modifying services.