Ericsson's Service Assurance solutions give operators the tools to analyze and address service delivery from the user perspective, helping them meet user expectations and therefore secure revenue.

The offering includes solutions for:

• Service Level Management – monitoring key quality indicators (KQIs) that are part of Service Level Agreements with customers and alerting them to or reporting violations
• End User Experience QoS – providing an accurate view of how the user experiences services
• Traffic Streams QoS – measuring traffic moving through the network to monitor performance and escalate problems for resolution.

All Service Assurance solutions are defined in a proven architectural framework for management of media services, messaging services, voice services, various bearer services, and user applications.

Further details of Ericsson’s Service Assurance solutions are available by expanding the fields in the Browse section below.

Ericsson’s Service Assurance offering allows operators to establish a way of working with service management that clearly focuses on the user.

This ensures that day-to-day operations support the delivery of services that meet user expectations resulting in increased loyalty and therefore revenue. At the same time operators can gather the right information for meaningful analysis of new services to secure they are successful.

All Ericsson solutions enable operators to streamline operations and improvement processes, and optimize performance of service delivery infrastructure, contributing to opex reductions.  

Combined with a comprehensive array of related services, Ericsson’s Service Assurance offering supports a step-by-step approach for operators seeking to improve end-to-end service performance and introduce a service management solution that focuses on the user.

Ericsson’s offering is supported by extensive experience and expertise in service assurance activities connected to  product development, managed services operations, and telecom management systems integration.

Consulting and integration services within the service assurance domain include:

• Audit and tuning of the operator's current infrastructure end-to-end
• Verification of multivendor scenarios in networks, terminals and applications
• Solution analysis and recommendations of the operator's service assurance solution evolution
• Design and integration of a Service Assurance solution into the operator's environment
• Management of the solution's lifecycle in sync with changing network and services environment.