Meeting user demands for enriched, interactive communications requires significant network changes. But without the right operation in place to support them, these changes become costly or even impossible to implement and run.

Managing change is also becoming an increasingly complex task as networks evolve and converge. Outdated IT support systems and processes, for example, will either hinder the transformation of traditional networks to multi-service broadband networks or significantly drive up cost.

Any change process must therefore address the impact on people and organization, processes and procedures, and tools and IT infrastructure to ensure efficiency, effectiveness and readiness for new services, business models and technology.

Ericsson provides a range of solutions under the Operations Efficiency umbrella that help operators and service providers develop, implement and manage tools and processes so as to optimize resources (infrastructure and people) while laying the ground work for new technologies, services and business models.

Ericsson’s solutions for operational efficiency are grouped under the following headings:

•  Aware Networking – making networks “aware” of the services being executed and the user context to maximize the user experience
• Network Management – optimizing network infrastructure to meet business needs and prioritize issues that affect the user experience
• Regulatory Requirements – solutions to meet legal requirements and directives for user data security, number portability and legal interception of communication
• Revenue Management – flexible charging and billing solutions that support changing business situations and the need to capture new markets
• Security Solutions – protecting everyone in the communications chain,  users, network operators and content providers, from data related threats and intrusions
• Service Management – a holistic approach to service delivery focused on the user experience to ensure satisfaction, protect revenue and reduce churn.

As each service provider’s situation is unique, the starting point for increasing efficiency is an Operational Efficiency Analysis, to identify and prioritize key areas for improvement.

Further details of Ericsson’s Operations Efficiency solutions are available by expanding the fields in the Browse section below.

Transforming telecom management systems and processes requires working with all parts of the organization as well as third-party suppliers. Success rests on obtaining firm management commitment, clear business objectives and a clear governance model.

With extensive experience in telecom management, technology and business processes, Ericsson can work with service providers throughout the transformation process, offering consulting and system integration services, or acting as prime integrator.