System Support is a comprehensive package of service elements that ensure networks achieve and then maintain peak performance. The service is applicable to any system that does not require customized integration and includes:

• Customer Service Request (CSR) handling
• Processes and tools for both problem solving and prevention
• Clearing network emergencies
• Regular software updates

System Support offers round-the-clock support, every day of the year, to handle software issues that impact on in-service performance. This includes handling CSR and dealing with emergencies as they arise.

Emphasis is put on detecting and solving problems before they interrupt the network, with regular software updates as a key component. By preventing or quickly addressing issues that affect performance operators not only guarantee immediate revenue but ensure customer satisfaction and therefore avoid churn.  

By utilizing Ericsson’s extensive experience, operators gain optimal performance without the cost of establishing and maintaining in-house competence. 

Ericsson’s comprehensive database for knowledge sharing gets the optimal use out of combining global reach and local support; providing a wealth of information experts can draw on to solve almost any problem quickly. Well-proven tools and processes further assist in analyzing and rectifying problems, even before they impact performance, while regular software updates prevent issues arising.