Ericsson Customer Support combines technology leadership with a unique mix of global and local expertise to enable our customers to meet their business objectives.

The foundation of the support offering is Secure support services, providing three levels (Basic, Advanced and Superior) of combined hardware and software support, ranging from basic product support to full network support. Customers can choose the level of support that best fits their strategic needs - the higher the level of support, the greater the service value and the lower the exposure to risk.

To fully respond to different life cycle needs, the Secure package can be complemented with three value-added service packages: Assure, Optimize and Extend. They support new product launches in the network, operational efficiency improvements and legacy product sustainability. 

Through our broad portfolio of services we help our customers to achieve:

• Network availability
• Stability with new technology
• Operational efficiency
• Service continuity

To complement the support services we sell spare parts as a separate offering. For Resellers and Distributors, White Label Support is the right choice.

Further details of Ericsson’s Customer Support are available by expanding the fields in the Browse section below.

Ericsson is the industry leader in telecom services, with the most comprehensive network of experts covering all areas of communications technology.

Through its support services, Ericsson is ensuring networks in 175 countries that can deliver reliable services to well over 1 billion end-users.

The unique combination of global competence and local presence ensures around the clock support, every day of the year, and the capacity to respond quickly to emergency situations.

With the most comprehensive network of experts covering all areas of communications technology, Ericsson takes care of the customers’ support needs and enables them to focus on their core business.

By partnering with Ericsson, customers gain access to:

• Synergies through Ericsson’s large scale, technology leadership and experience from working in 175 countries, leading to increased efficiency.
• Broad technology and systems competence, powered by advanced knowledge-sharing capabilities to ensure problems are identified, prevented or resolved promptly.
• Processes and tools that are constantly being improved based on experience gained from hundreds of thousands of customer inquiries each year.
• Life-cycle management with Ericsson's well-established ability to provide customers with low cost of ownership from first deployment through to product phase-out.
• Fully traceable and environmentally friendly end-of-life equipment handling process that contributes to the customer's 14000 certification.