With technology evolving rapidly, an increasing number of players entering the market and users demanding even more from their communications experience, customers face a huge challenge to develop and maintain the competence they need in order to keep up.

Remaining competitive requires a holistic approach to all aspects of the business with an emphasis on user needs and the technology and organization needed to deliver them.

Key is market understanding and business evolution, which requires the skills to identify user needs and address them through business model evolution, service-management innovation and technology strategies.

Simultaneously, customers need to improve the performance of their existing networks and services while paving the way for new technology. This involves planning, designing and optimizing complex networks for improved efficiency and delivering a secure, reliable and high-quality user experience.

Long-term success, however, rests in developing organizations, processes and support systems that are efficient, synchronized and minimize risk exposure, but can incorporate new skills and competence when needed.

The Ericsson Consulting organization uses its deep understanding of the communication industry as a whole to guide customers through the key decisions and implementations needed to bring about change that has a lasting impact on their business. 

The broad portfolio of services covers all areas of today’s complex business with an emphasis on driving business success through reduced cost, increased revenue and improved user satisfaction.

This is possible through Ericsson’s unique insight into: 

Consumers and services – using market and user understanding to evolve services and related marketing activities
High-speed mobile access – how to provide mobile broadband as a profitable product offering
Risk management and revenue assurance – putting financial benefit first by minimizing leakages and growing capabilities in revenue management
Operating and business support systems transformation (IS/IT) – to enable future cost-effective service delivery
Operational transformation and efficiency – to achieve cost-effective operations through process reengineering
Business and network transformation (IP) – managing the complexity of business and technology change when moving into an open-standards environment
Network and service quality optimization – to maximize the competitive advantage of access, core and service-layer assets by optimizing end-to-end performance
Security and environmental sustainability – to address concerns around network security and carbon footprint.

Read more about Ericsson’s Consulting services by expanding the fields in the Browse section below.

The telecom environment is becoming increasingly complex and competitive. Success requires keeping up with the latest technology evolution and making sure operating practices are optimized to transform these developments into real business value.

Ericsson’s dedicated Consulting organization has the in-depth knowledge and insight, gained from hundreds of customer projects in all markets, required to guide customers through the telecoms landscape and the competences and experience needed to implement identified changes.

As a global supplier and driver of technology innovation, Ericsson not only provides the big-picture perspective but an understanding of where the industry is heading, helping customers be best prepared to capture future opportunities.