This part of the Service Assurance solution helps operators consistently deliver the best possible user experience of their data services. End-user experience QoS is derived from emulated real users of a real service. Response time and availability is measured and gives the operator a statistical view of how well the service is delivered.
It costs a fortune to get a user to try one new service. The investment is lost if they discover that they can’t enter a contest, play a game or send an MMS message. The truth is all too simple –  services that work well will be used more.

Ericsson’s end-user experience solutions can be used in different contexts:

• to perform in-service audit and tuning activities
• service monitoring of end-user applications end-to-end performance
• terminal verification

The solutions deliver end-user experience measurements for Voice, Messaging and Streaming services.