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Frequently asked questions
Most asked | Customers | Offering | Partners and Suppliers
Most asked
Q: Why is Ericsson acquiring Telcordia?
A: Ericsson sees OSS & BSS as key growth areas and aims to strengthen its position within OSS/BSS transformation and mobile broadband support systems. This acquisition provides leading market position and competence within OSS/BSS.
We strengthen our portfolio with complimentary products and multi vendor capabilities. Telcordia also adds core competence and capabilities in multi vendor and multi domain network management. We also get access to new customer segments (among existing wireline customer base). By combining Telcordia’s and Ericsson’s portfolios with our global services presence we will able to grow this business faster than the market over time.
Q: Will Telcordia be fully integrated or not?
A: Telcordia will long-term be fully integrated into Ericsson. Telcordia will initially keep its current structure and be a sub-unit within Business Unit Multimedia. The integration will be conducted in a phased manner during 2012.
Q: What will be the new combined offer to the market?
A: Through the acquisition Ericsson will be an industry leader in the Operations and Business Support Systems (OSS/BSS) market. Our solutions will become a combination of Ericsson products and Telcordia products, and we intend to develop our portfolio towards end-to-end coverage in OSS/BSS.
We have acquired a portfolio both in terms of products and in terms of people and competence. Ericsson now extends its portfolio into multi-vendor OSS, both for fixed and wireless services, we strengthen our already strong portfolio in BSS with a strong online charging offering, we get a new capability in Interconnect solutions and Number portability and we strengthen our abilities in Service Delivery platforms and Telecom application servers.
Q: How will this acquisition benefit customers?
A: The acquisition will bring strengthened capabilities, a broadened portfolio and an expansion in business opportunities. This will give us the best position to support our customers in improving the customer experience, increasing the business efficiency and enable innovation.
Customers
Q: How will this acquisition benefit customers (both customer of Ericsson and Telcordia)?
A: The acquisition will bring strengthened capabilities, a broadened portfolio and an expansion in business opportunities. This will give us the best position to support our customers in improving the customer experience, increasing the business efficiency and enable innovation.
Q: What will happen with existing Telcordia customer engagements?
A: We will continue with all customer engagements that Telcordia brings into the Ericsson group. As ever, Ericsson will evaluate ongoing and new customer engagements in terms of customer satisfaction and return for Ericsson’s share holders.
Q: What happens to existing purchasing agreements with Telcordia?
A: We will continue with all customer engagements that Telcordia brings into the Ericsson Group. Existing installed base and customer relationships represent significant value and Ericsson intend to leverage on these assets.
Q: Are existing service and maintenance contracts with Telcordia still valid?
A: We will continue with all customer engagements that Telcordia brings into the Ericsson Group. Existing installed base and customer relationships represent significant value and Ericsson intend to leverage on these assets.
Offering
Q: Will Ericsson continue to support all of Telcordia’s existing products?
A: Ericsson has a long-standing reputation of commitment to our customers. Acquired products and solutions will continue to be supported and developed.
Q: Will technology roadmaps remain unchanged?
A: The roadmap for the Ericsson and Telcordia OSS/BSS portfolio will change as a result of the acquisition. We will continuously update the roadmaps as the integration project progresses. Our promise and obligations to our customers remain; the roadmap for the new, combined, offerings will be published as a part of the release of the respective offerings, starting from Q1 2012.
Q: Will existing Telcordia products and Ericsson products work together (interoperability)?
A: Telcordia and Ericsson products co-exist already today in our customers networks.
Q: How are the Ericsson and Telcordia product lines being integrated?
A: Our solutions will become a combination of Ericsson products and Telcordia products, and we intend to develop our portfolio toward end-to-end coverage in BSS and OSS.
Q: Will Ericsson continue to offer Telcordia’s products (discontinuation)?
A: Most of Telcordia’s portfolio will be a complement to Ericsson’s existing offering, There is overlapping functionality in real-time charging and we will continue both product lines and focus and merge the products over time.
Partners and Suppliers
Q: What is Ericsson’s intentions with Telcordia’s existing partners and channel partners strategy?
A: Ericsson will continue with the partner strategy that Telcordia is using.
Q: Will current Ericsson and Telcordia 3rd party supplier/sourcing strategies and agreements be impacted?
A: We will review and benchmark all existing agreements, compare with the equivalent Ericsson agreements and then choose what is best for Ericsson. This will secure the best possible third-party portfolio.
