Operating Support Systems (OSS) assemble services and assure network performance. They help operators plan, build and optimize their network.
When you want to make a call, send or receive a file, watch a video, chat, or use an app, the OSS makes sure the network can handle your request, no matter where you are.
Business Support Systems (BSS) enable operators to manage accounts and payments, customer support, and service modification.
When you buy a new service for your devices, top up your pre-paid account, pay your bills, buy and activate a new device, check your data consumption, or raise a question to customer care you are using the BSS.
Growth in data traffic and subscriber numbers in recent years has placed extreme pressure on operators’ Operations Support Systems and Business Support Systems. Some have had to scale up to thousands of times their original capacity to cope.
But size is no longer enough. The billions of new subscribers around the world now want to be in control, to get the services they pay for – they want to feel special. Support systems need to provide agility so that operators can meet their customers’ expectations, and stay one step ahead. The primary challenge for OSS/BSS is no longer just scale, it’s diversity. Instead of user numbers, it’s about user needs.
June 2013 – Ericsson’s LTE Broadcast Solution wins Connected TV Award.
June 2103 – Ericsson maintained its leadership of the SDP market in 2012, as reported out by, Analysys Mason in their Service Delivery Platforms: Worldwide Market Shares 2012.
June 2013 – In the Infonectics Research, Convergent Charging Software and Services Market Share, Size, and Forecasts report, Ericsson leads the convergent charging market.
June 2013 – Infonetics Research, reported that Service Providers most often named Ericsson (#1) when asked who they consider to be the top 3 SDP vendors.
June 2013 – Global Telecoms Business Innovation Award 2013 – Ericsson wins for the world’s first implementation of its Convergent Real-Time Charging solution at Turkcell.
June 2013 – Global Telecoms Business Innovation Award 2013 – Ericsson wins for a successful implementation of its Service Enablement Platform at STC.
May 2013 – Ericsson gets the highest score in Gartner’s SDP Market Overview and Strategic Scorecard for Vendors.
May 2013 – Ericsson’s Network Engineer receives 2012 Cable Spotlight Product of the Year Award from Cable.TMCnet.com.
May 2013 – Ericsson’s Smart Grid Communications Management Solutions receives 2012 Smart Grid Product of the Year Award from SmartGrid.TMCnet.com.
May 2013 – Ericsson’s Connected Vehicle Cloud Solution wins the CTIA 2013 Emerging Technology Award.
April 2013 – Ericsson named the worldwide leader in telecom operations management by leading industry analyst firm Gartner Market Share Analysis: Telecom Operations Management – BSS, OSS and SDP, Worldwide, 2011-2012 report, published April 29, 2013.
2.1 billion subscriptions served by Ericsson Charging and Billing (BSS)
900 OSS systems in operations
1 billion subscribers managed by Ericsson
16,000 Consulting and Systems Integration professionals