Operations and Business Support Systems

OSS/BSS infograph

What is OSS and BSS?

Operating Support Systems (OSS) assemble services and assure network performance. They help operators plan, build and optimize their network.

When you want to make a call, send or receive a file, watch a video, chat, or use an app, the OSS makes sure the network can handle your request, no matter where you are.

Business Support Systems (BSS) enable operators to manage accounts and payments, customer support, and service modification.

When you buy a new service for your devices, top up your pre-paid account, pay your bills, buy and activate a new device, check your data consumption, or raise a question to customer care you are using the BSS.

What is OSS/BSS?

What is service enablement?

OSS/BSS – Diversity makes the difference

Growth in data traffic and subscriber numbers in recent years has placed extreme pressure on operators’ Operations Support Systems and Business Support Systems. Some have had to scale up to thousands of times their original capacity to cope.

But size is no longer enough. The billions of new subscribers around the world now want to be in control, to get the services they pay for – they want to feel special. Support systems need to provide agility so that operators can meet their customers’ expectations, and stay one step ahead. The primary challenge for OSS/BSS is no longer just scale, it’s diversity. Instead of user numbers, it’s about user needs.

The agile operator

Meet the agile operator

What does agility mean to the telecom operator?

Connected lifestyles’ expectations identified

Ericsson ConsumerLab report, Jan 2014: Connected Lifestyles – an analysis of evolving consumer needs

Service Enablement press backgrounder

OSS/BSS press backgrounder

The voice of the operators

Orange Group: Speed and Flexibility Keep Customers Happy

MTN: Agile Systems Enabling Innovative Offerings

Korek Telecom: Improving OSS/BSS System Agility

T-Mobile US: The Value of Delivering Predictive Customer Care

Telcel: New and Innovative Offers Give the Competitive Edge

Alfa: Bundled data packages introduce 3G technology to Lebanon

Mobinil: The Importance of Innovative Offerings

Orascom: Agile Innovation for the Next Generation

Datora Telecom's Niche OSS/BSS Success: Wilson Otera, CEO

WIND Hellas: Reliable Systems are Key to OSS/BSS

Deutsche Telekom's Michael Weber on OSS BSS and big data approach

Telefónica Digital: OSS BSS and the changing telco landscape

Success stories

Vodafone, Egypt: more flexibility, more value

Orange Réunion: a route to the future

Mobilink, Pakistan: everyone is unique

R, Spain: all rolled into one

Hydro One Telecom, Canada: everything in one place

Tunisiana, Tunisia: just two clicks

T-Mobile Austria: getting billing right

Saudi Telecom, Saudi Arabia: smarter and stronger

Awards and Accolades

Second Quarter

June 2013 – Ericsson’s LTE Broadcast Solution wins Connected TV Award.

June 2103 – Ericsson maintained its leadership of the SDP market in 2012, as reported out by, Analysys Mason in their Service Delivery Platforms: Worldwide Market Shares 2012.

June 2013 – In the Infonectics Research, Convergent Charging Software and Services Market Share, Size, and Forecasts report, Ericsson leads the convergent charging market.

June 2013 – Infonetics Research, reported that Service Providers most often named Ericsson (#1) when asked who they consider to be the top 3 SDP vendors.

June 2013 – Global Telecoms Business Innovation Award 2013 – Ericsson wins for the world’s first implementation of its Convergent Real-Time Charging solution at Turkcell.

June 2013 – Global Telecoms Business Innovation Award 2013 – Ericsson wins for a successful implementation of its Service Enablement Platform at STC.

May 2013 – Ericsson gets the highest score in Gartner’s SDP Market Overview and Strategic Scorecard for Vendors.

May 2013 – Ericsson’s Network Engineer receives 2012 Cable Spotlight Product of the Year Award from Cable.TMCnet.com.

May 2013 – Ericsson’s Smart Grid Communications Management Solutions receives 2012 Smart Grid Product of the Year Award from SmartGrid.TMCnet.com.

May 2013 – Ericsson’s Connected Vehicle Cloud Solution wins the CTIA 2013 Emerging Technology Award.

April 2013 – Ericsson named the worldwide leader in telecom operations management by leading industry analyst firm Gartner Market Share Analysis: Telecom Operations Management – BSS, OSS and SDP, Worldwide, 2011-2012 report, published April 29, 2013.