Putting airlines and banks on notice in the Networked Society


My family and I recently traveled together from Mexico City to Seattle, returning one week later with a three-hour layover in Las Vegas. This stop in Vegas was in order to meet and visit Grandmas, not to gamble.

But gambling is exactly what we were doing, in a different way. We were gambling that we could trust the airline to return our belongings to us. Continue reading

What are policy makers doing to make the Networked Society a reality?

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Cullen International recently performed a review of 15 countries’ approach to ICT-enabled policy reforms as codified in tools such as national broadband plans, digital agendas or the equivalent. The results of this survey of plans and their management revealed a wide range of interesting results and important learnings that I’d like to highlight. Continue reading

Why Grandma needs to get connected


My grandmother first got an email address in 2008. This great Get Grandma Connected Experiment lasted about a week—a week of ‘I’m sending you a mail!!’ and ‘Are you getting my mails? Is this working?’— before it unceremoniously ended.

Every couple years there were similar efforts as each offspring tried to get her connected. They all ran for about the same length, and all fizzled out.

However, about 2011, Grandma got a smartphone. And then she was EVERYWHERE. Continue reading

No 4G, no problem: how people in developing Asia are driving social media use

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A lack of the industry’s latest mobile technology like 4G/LTE in emerging Asian countries hasn’t stopped consumers from wholeheartedly embracing social media. Continue reading

Smart citizens make smart cities


I grew up in New York City in the 1980s, and I still remember the realities of Manhattan before it got cleaned up in the 1990s —dark, dirty, and a bit dangerous. That’s been the stereotype of cities for generations, especially as the Industrial Age took hold and workers poured into cities to live in small spaces and work in dangerous conditions. In much of the world, this migration is ongoing – it’s estimated that by 2020, more than half of the world’s populations will live in urban areas, with millions of people in the same kind of dangerous conditions as new city residents faced centuries ago.

So the question becomes: as this push of people into cities increases, how can we make sure the cities of tomorrow are not similar to the slums of today? Continue reading

A bionic bar makes for better blends – a quantum-leap forward in mixology


Bartending and mixology made a quantum leap forward when the world’s first bionic bar was launched on a cruise ship earlier this month. Are you ready to start ordering your drinks from your phone and have them delivered by a robot, or are you an old-fashioned fan? Continue reading

Connected animals can help us protect endangered species

Sea Turtles Extinction

The journeys of the endangered Atlantic loggerhead turtles are among the longest in the animal kingdom, and they have largely remained a mystery until now. An international team of scientists led by Brendan Godley of the University of Exeter has uncovered the migratory secrets of the loggerhead turtles in West Africa, and the results could have huge implications for developing strategies to protect them. Continue reading

Innovation + Agility = Success: Highlights from the OSS/BSS Summit


Editor’s note – We are happy to feature an excerpt from a recent post on our OSS/BSS blog from Pamela Mallette, who is currently responsible for driving new business growth within OSS/BSS. Here she reflects on insights she gained from the OSS/BSS Summit in New York City last month: Continue reading

Ericsson Industry Watch

After the unbundling – what’s next for higher education?


In an era where people, money and knowledge move so freely, why is education so immobilized? Innovative mobile technologies can both shatter and rebuild our aging institutions. Continue reading

Cooperative transport systems – the next step in transport transformation – part 2


In my previous post I wrote about how connectivity is driving transformation in the transport business and how it’s now being built-in everything from cars and trucks to roads and parking spaces. The next phase in this transformation will be about cooperation between all these new connected transport assets. Continue reading