Managed Services

Evolving Managed Services
The telecommunications landscape is evolving and we’ve developed a range of managed services models to suit a wide variety of customer needs.

The managed services evolution

There is a general shift among operators; from having put most of their focus on building and operating technology and networks, operators are increasingly setting their sights on ensuring they provide excellent service performance and consumer experience.

This transformation means that operators need to evaluate what to handle themselves and what to outsource to partners, as very few of them have the capability to do everything on their own.

As a consequence of this scenario, our Managed Services offerings are also evolving; we have gone from managing technology and networks to managing service performance and the consumer experience, as well as providing specific capabilities as-a-Service.

Our Managed Services portfolio is divided into the following four categories:

Managed Performance of Network and IT

Our solution in this area covers both the traditional managed services business of securing operational performance of network and IT elements and the full end-to-end network and IT performance.

We have solutions to monitor customer experience and assure consumer service performance.

 Experience Centric Managed Services

We have solutions to monitor customer experience and assure consumer service performance.

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Network as-a-Service and IT as-a-Service

As they transform to become more customer-experience-centric and to reach their wanted strategic position, operators will encounter specific needs such as in-building coverage or capacity and cloud capabilities that they do not want to, or cannot, address themselves. Our Network as-a-Service and IT as-a-Service solutions address those needs.

Enterprise Offerings as-a-Service

On their journey to reach their wanted position, operators will discover that they lack specific market offerings compared with the competition. These will be offerings they do not want to, or are unable to, invest in themselves. Our Enterprise Offerings as-a-Service solution responds to those needs and includes offerings the operator can provide to their enterprise customers with a very quick time to market. Our 15 years of experience within managed services has enabled us to build up the assets required to deliver on these offerings.

Network Managed Services

IT Managed Services

Network Sharing

Solutions

Managed Services for Enterprises

Managed services can also be offered to other industries than telecommunications, either directly or via an operator.

Services

Managed Services

The telecommunications landscape is evolving and we’ve developed a range of managed services models to suit a wide variety of customer needs .

Experience Centric Managed Services

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Operational Principles

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