Fast, accurate fault isolation through our data-driven Network Support
Ericsson’s new Network Support includes speedy fault isolation, root cause analysis, remedies and recommendations. It covers both hardware and software repairs in a multi-vendor environment. And it involves our engineered intelligence assets, remote diagnostics and guided troubleshooting.
By leaving the end-to-end network issue-resolution process in our capable hands, the service provider can stick to introducing new technologies and launching new services.
Here are the main benefits of Network Support:
- fault-isolation time reduced from days to hours or even minutes
- lead time reduction by more than 50 percent
- a single point of contact for fault isolation in complex ecosystems
- site visits cut by up to 25 percent
- tower climbs reduced by more than 10 percent