Mapping the OSS/BSS transformation journey: Accelerate innovation and commercial success

Explore Communication Service Provider (CSP) lived experiences with OSS/BSS transformation. This report delves into the recurring challenges faced in OSS/BSS transformation initiatives, including the complex, often concurrent evolution of systems, processes, and organizational structures. By analyzing these lived experiences, the research aims to identify the most effective pathways for modernizing OSS/BSS to support the shift toward autonomous and programmable networks.