Zain selects Ericsson to manage Field Operations in Saudi Arabia

2013-06-21 Categories: Industry

  • The new agreement is part of Zain’s strategy to provide superior network performance and differentiated customer experience
  • Zain subscribers to enjoy enhanced network quality and speed
  • Ericsson has been selected as the sole vendor to handle Zain’s Field Operation Services in Saudi Arabia

Ericsson today announced that it has signed a 3-year managed services agreement with Zain in Saudi Arabia, whereby Ericsson will be fully responsible for the field operations and maintenance of Zain’s network across Saudi Arabia.

The agreement, which marks Ericsson’s first partnership with Zain in Saudi Arabia, will support Zain to allocate newly available resources toward initiatives that better serve end-users, such as strategy, development and research. Rolled out this quarter, Ericsson services include day-to-day operations and maintenance of Zain KSA active and passive infrastructure, providing corrective and preventive maintenance services across the Kingdom of Saudi Arabia.

Fraser Curley. CEO of Zain Saudi Arabia, said: “We have transferred the day-to-day operations and maintenance services of Zain’s active and passive field infrastructure across the Kingdom – including corrective and preventive maintenance services - to Ericsson. This allows us to develop our core engineering and technology skills in the more strategic business areas that will allow us to provide greater differentiation in advanced products and services, and provide the Kingdom’s premier customer experience.”

Ali Eid, president of Ericsson, Kingdom of Saudi Arabia., said: “In order to proactively handle the evolution towards a Networked Society in Saudi Arabia, when everything that can benefit from a connection will be connected, network performance and managing the customer expectations have become more important than ever. Our new partnership with Zain will help Zain to offer differentiated customer experience, strengthen their competitive edge through improving network availability and capacity.”

Globally, Ericsson is the industry leader in managed services, having signed more than 300 contracts in more than 100 countries.

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