AI operations and optimization
As 5G and IoT gain traction across the globe, networks are becoming even more complex. That’s why we’ve accelerated our approach to network and IT operations, taking it from manual, reactive, and incident-driven, to proactive and data-driven operations – all based on AI and automation.
What is AI operations and optimization?
AI operations and optimization involves the application of Artificial Intelligence (AI) technologies, such as machine learning and advanced analytics. This is done to automate problem-solving and processes in network and IT operations, and to enhance network design and optimization capabilities.
Together with our research teams, we are introducing more advanced solutions like machine reasoning, as well as federated learning, to continue to assure full data privacy, integrity and security in all types of AI and automation solutions.
Key components
The AI and automation journey
Use our interactive tool below to explore the evolution of our journey to proactive, data-driven operations.
Key benefits
Running a 5G network, combined with the demands of increased connectivity and mission-critical use cases is only possible when applying AI automation and data analytics. In addition, evolving consumer expectations means there'll be a strong shift to a 'customer-centric' network and an IT operations approach that's more responsive to customer requirements. AI operations and optimization tackles these challenges by providing:
Proactive, preventive operations
From manual, reactive, incident-driven operations, our solutions help you move towards proactive, data-driven AI operations, fixing faults before they impact customer services.
More than 70 percent KPI degradations are automatically prevented with Network Service Operations.
Reduced fault detection and resolution time
Leads to improved network performance, enhanced user experience and a decrease in costs associated with performance challenges.
Experience a reduction in resolution time of 28 percent for critical incidents and 66 percent for major incidents with Network Service Operations.
Enhanced performance
Our solutions deliver results that are not possible by humans alone. This enables the kind of growth of IoT and 5G-based enterprises that has not yet been feasible.
Run a network performance analysis with AI-based Cognitive Diagnostics in five minutes, compared to 8 days.
How we work with AI operations and optimization
Our AI solutions are specifically designed to tackle the key customer challenges that service providers face today. We call it AI by Design. Use our interactive tool below to explore how our AI-powered solutions solve your challenges.
Customer highlights
Meet our experts
Meet Gurav Dixit, Head of Automation & AI Development for Business Area Managed Services at Ericsson, who discusses how AI will become more prevalent in our lives in the near future.
