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Extranet support

Contact and support

All customers, partners and other external parties can contact Extranet Support regarding questions or need for help.

Support is available Monday-Sunday, 24 hours/day.

 

Forgotten password

If you have forgotten your password, please use this link: Reset password.

If you are experiencing any difficulties with the link above, please use the form below to trigger an investigation by our support team.

Some applications require a second factor to supplement your password. For onboarding to Azure MFA, please consult guidelines that can be found here:

Microsoft Authenticator enrollment and reset user guide

 

Support forms

Feel free to contact us directly by specifying your request in any of the forms below.

Password reset problem

Request an account

Application issue

General questions

 

Call support

Mon-Fri

Global support number: +46 10 71 33085

North America support number: +1 888-671-1268

United Kingdom support number: +44 1189024801

Sat-Sun

Weekend support number: +91 7760527575

 

If you are experiencing any difficulties with support numbers above, please open a ticket using Application issue ticket for Extranet support.

 

Chat support

My Ericsson offers a chatbot that can also connect you to Extranet support. Ask to be transferred to live agent and Extranet support will join you in the chat.

 

Ericsson extranet

My Ericsson is our extranet - where we serve authorized external users, such as customers and partners, with a personal view of our technologies and services.

What is Extranet?