Contact and support
All customers, partners and other external parties can contact Extranet Support regarding questions or need for help.
Support is available Monday-Sunday, 24 hours/day.
Forgotten password
If you have forgotten your password, please use this link: Reset password.
If you are experiencing any difficulties with the link above, please use the form below to trigger an investigation by our support team.
Some applications require a second factor to supplement your password. For onboarding to Azure MFA, please consult guidelines that can be found here:
Microsoft Authenticator enrollment and reset user guide
Support forms
Feel free to contact us directly by specifying your request in any of the forms below.
Call support
Mon-Fri
Global support number: +46 10 71 33085
North America support number: +1 888-671-1268
United Kingdom support number: +44 1189024801
Sat-Sun
Weekend support number: +91 7760527575
If you are experiencing any difficulties with support numbers above, please open a ticket using Application issue ticket for Extranet support.
Chat support
My Ericsson offers a chatbot that can also connect you to Extranet support. Ask to be transferred to live agent and Extranet support will join you in the chat.
Ericsson extranet
My Ericsson is our extranet - where we serve authorized external users, such as customers and partners, with a personal view of our technologies and services.