Business and Operations Support Systems

Navigate your journey to successful IT transformation

OSS/BSS

OSS/BSS is underpinned by hybrid multi-vendor, multi-cloud environments. It’s time to bring BSS and OSS together in a simpler, more agile and efficient way. Evolve OSS/BSS to support superior 5G service experience.

TM Forum: Automating service orchestration and assurance

Capturing 5G value through automated orchestration journeys

Rogers: 5G network slicing to deliver superior service experiences

Analysys Mason: Drive commercial success through enhanced CPQ

Read about the transformative steps and strategies being taken by many of our OSS/BSS customers. These leaders in digital transformation share their efforts to remain competitive and responsive to dynamic market conditions, while successfully monetizing 5G capital investments.

TPG Telecom: Boosting network performance with analytics and troubleshooting

TPG Telecom: Analytics and troubleshooting

Telstra: Multi-domain service orchestration

Airtel: Charging and policy

Rogers: 5G network slicing to deliver superior service experiences

Ooredoo Kuwait: 5G monetization

Telia: Zero-touch automation

Telstra: Prepaid transformation

Vivo Brazil: BSS modernization

T-Mobile: AI and IT Operations

Digitel: Billing transformation

StarHub: Billing in the Future

Far EasTone: BSS digital transformation

Zain Group: Ericsson Mediation

Unitel: Ericsson Mediation

MTN: Ericsson Catalog Manager

Business and Operations Support Systems portfolio

Core Commerce, Orchestration, Monetization, Data and Analytics, OSS/BSS Solutions, OSS/BSS Services

Ericsson’s OSS/BSS portfolio spans four software product areas:

In addition, Ericsson blends products, often with services, as solutions to specific business problems e.g. operationalizing network slicing

OSS/BSS Services support the products and solutions at every stage of the journey, from consulting and planning to managing products and solutions in daily operations.

OSS/BSS Solutions address CSPs ambitions and fast-track their growth with Business and Operations Support Systems products and services combined and integrated.

OSS/BSS evolution is a strategic priority for successful 5G monetization

We are pioneering superior service experience and monetization. Expanding top line revenue growth from more services adds new dimensions of complexity in the shift to:

Diversify revenues
Outperform competitors
Maximize efficiency.

Working side by side with our customers, we see the challenges of the past, the present and the future - and we’re already solving them. OSS/BSS systems are traditionally siloed and fragmented. To support successful service evolution, Business and Operations Support Systems, a pre-integrated suite of products and solutions, work together cohesively - tightly integrated end to end, yet loosely coupled for the benefits of modularity.

Ericsson delivers products and solutions supported by open APIs, accompanied by a comprehensive range of services to: Advise, Build, Operate and Ensure.

What is OSS/BSS?

OSS/BSS is the combination of Business and Operations Support Systems. OSS/BSS underpins service creation in product catalog, ordering, service orchestration, service activation, monitoring. It also extends to monetization in mediation, charging and billing. This must be supplemented with the capabilities to ingest and transform data, at scale, with analytics into actionable insights. These systems enable CSPs to monetize network capabilities, serving enterprise and consumer customers, facilitating ecosystem partners, supporting connectivity, communication and collaboration across fixed/wired and mobile/wireless networks.

OSS/BSS is evolving to meet network service complexity and the ability to offer and monetize a wider range of differentiated products and services.

Realize the full business potential of network evolution

See our Business and Operations Support Systems cases.

Evolve service design, service creation and service assurance for enterprises and ecosystem partners

Unleash superior experiences and automate operations to turn on the value of 5G

As 5G rollouts accelerate, new use cases are emerging allowing CSPs to significantly expand the number of services they offer to both businesses and consumers. While 5G opens many new opportunities, it also presents new challenges and complexities.

Achieve better business outcomes by evolving OSS/BSS, enabling optimized processes and workflows to and from the network and when engaging with customers and partners.

Overcome challenges and stay competitive as new services, new business models and new ways of engaging with consumers, enterprises and partners come into play. Ensure coherent service experience and secure new revenue opportunities. Orchestrate order to activation requests quickly. Assure service quality. Monetize with accurate and efficient charging and billing. Let insights guide continuous improvement toward data-driven operations.

What are OSS/BSS benefits and requirements?

OSS/BSS requirements are evolving. Driven by the need to improve customer experience and operational agility, while becoming more data driven, CSPs need to evolve OSS/BSS cohesively. And to overcome new complexities (e.g. network slicing), CSPs need to avail of automation and orchestration to eliminate manual touch points.

OSS/BSS benefits CSPs by supplying the tools needed to expose network capabilities, present configuration options, determine prices and orchestrate the order through to activation—all in real time and without human intervention. Additionally, OSS/BSS underpins commercial activities and handles customer and ecosystem partner-facing interactions.

This combination of integrated systems is critical for driving agility and operational efficiency and supporting emerging business models. This is necessary to innovate and capitalize on 5G opportunities as networks, applications, services and customer behaviors evolve in complex hybrid multi-cloud, multi-vendor environments.

Communications service providers joined Ericsson to discuss service orchestration and assurance.

View individual presenters below, or see the full program here

Telia

Telefonica

Rogers

Telstra

Automate intent-driven services

Automate intent-driven services with Ericsson Service Orchestration and Assurance.

Operationalize network slicing

Operationalize network slicing with Ericsson Dynamic Network Slicing.

Intent-driven service management

Intent-driven service management simplifies operations and enables innovation.

Service design with Digital Twin

Enable innovative services faster using informed decisions in service design.

Network exposure for API economy

Unleash innovation with controlled and harmonized API exposure.

Maximize the journey to cloud

Driven by the need to transform operations for cloud efficiency and automation, OSS/BSS cloud journeys are underway.

Our Business and Operations Support Systems portfolio is agile and scalable in order to work in hybrid multi-vendor, multi-cloud environments.

Moving BSS to the Cloud: Early success stories

Ericsson and AWS partner to support CSPs on their journey to cloud BSS

Futurum | BSS-to-cloud journey

Watch:
Futurum | Powering Innovation
Futurum | The Platform Perspective

In less than twenty minutes per podcast, Ericsson experts discuss key issues related to superior service experience and monetization, including the role of AI in OSS/BSS, the vision of cloud, the possibilities of continuous integration, and how to grow revenues with new business models.

Monetize 5G, the business opportunity and BSS readiness

Growing with new business models

Claim the possibilities of continuous automation

The vision of cloud: Why is cloud native crucial for business success

The role of AI in BSS and orchestration

Blog posts

Press releases

Want to know more?