Business and Operations Support Systems

Your journey to successful IT transformation

OSS/BSS

Discover how Ericsson's OSS/BSS leverage AI, automation, and cloud technologies to enhance agility, streamline workflows, and deliver superior service experiences. With our comprehensive OSS/BSS services – Advise, Build, Operate, and Ensure – we'll guide your transformation and unlock the full potential of 5G.

Operations Support Systems (OSS) and Business Support Systems (BSS) form the backbone of a Communication Service Provider’s (CSP) operations and business management.

OSS handles the behind-the-scenes tasks that keep services active and running efficiently, such as service orchestration and assurance. Meanwhile, BSS takes care of the commercial side, managing critical functions like billing, charging, mediation, and order management.

While their roles are distinct, they are deeply interconnected, ensuring that a CSP’s technical and business aspects work in harmony. AI-enabled Data and Analytics add more insights to achieve better business outcomes.

OSS/BSS Summit 2025

Ericsson is pleased to announce that the OSS/BSS Summit 2025, exclusively for the Communications Service Provider (CSP) community, will take place in London in October. This year's host is BT.

Analysys Mason: Drive Commercial success through enhanced CPQ

Traditionally, OSS and BSS have operated in silos, leading to inefficiencies, delayed service rollouts, and fragmented customer experiences. In today's competitive telecommunications landscape, CSPs must integrate these systems cohesively to enhance agility, improve customer satisfaction, and expedite the launch of new services.

However, legacy OSS/BSS systems present significant challenges, particularly with the advent of 5G technology. Overcoming these obstacles requires technical upgrades and a fundamental shift in technology and organizational culture. Understanding these challenges is crucial for CSPs aiming to modernize and integrate their OSS/BSS systems effectively.

Lack of standardization and customization

Traditional OSS/BSS systems are heavily customized, leading to a fragmented series of bespoke integrations that can be difficult to standardize or update. This lack of interoperability creates inefficiencies, slowing operations and making it challenging for CSPs to innovate or scale effectively.

Siloed systems and bottlenecks

Legacy systems often operate in isolation, with limited communication between them. This siloed setup disrupts data flow, creates operational bottlenecks, and slows service delivery. These inefficiencies become increasingly problematic as CSPs scale their operations and strive to meet the demands of 5G.

5G and the data explosion

5G introduces new challenges, such as managing vast volumes of data and supporting dynamic network slicing, which traditional systems cannot handle. Legacy OSS/BSS architectures lack the flexibility and real-time capabilities required for modern billing, service orchestration, and data management, limiting CSPs' ability to fully leverage 5G opportunities.

As telecommunications operations advance, OSS/BSS systems are evolving to meet the demands of an increasingly connected and dynamic world. Modern solutions focus on enabling seamless data flow, standardized interfaces, and flexible deployment options, creating a scalable and efficient ecosystem ready for 5G and beyond. Ericsson is leading this evolution, delivering innovative solutions that align with the needs of today's CSPs and the opportunities of tomorrow.

A unified experience

A modern OSS/BSS ecosystem eliminates the friction caused by siloed systems, enabling smooth workflows and consistent data flow across operations and business functions. By adopting unified templates – such as standardized order forms and service provisioning workflows – CSPs can streamline processes and significantly reduce time to market for new services.

Ericsson facilitates this unified approach by emphasizing end-to-end integration, ensuring CSPs can deliver a seamless experience across customer touchpoints, from billing to online portals. This consistency strengthens brand identity, builds trust, and enhances customer satisfaction.

Openness and flexibility

CSPs operate in diverse, multi-vendor environments, requiring applications that integrate smoothly across different systems. Ericsson’s modern OSS/BSS approach supports this need with open architectures and flexible deployment options, including on-premise, cloud-based, and hybrid models.

By offering compatibility with various systems and infrastructure setups, Ericsson enables CSPs to align their modernization efforts with specific business needs, regulatory requirements, and existing IT landscapes. Ericsson also allows CSPs to drive operational excellence and business growth with AI and analytics powered data insights.

Facilitating seamless integration

To overcome the complexity of legacy systems, modern OSS/BSS solutions leverage industry standards such as TM Forum’s Open Digital Architecture (ODA) and Open APIs. These standards ensure interoperability, simplifying integration and reducing costs associated with bespoke connections.

Ericsson’s commitment to these standards allows CSPs to enable faster, more reliable data exchange and automated workflows while fostering collaboration with third-party vendors and developers. This approach reduces integration costs, accelerates service deployment, and creates a more flexible ecosystem capable of adapting to future demands.

CIO Silobreakers

Carlos Palito, the CEO of Entel, explains how the 68-year-old company has put aside failed attempts at digital transformation to reap the rewards of Entel 3.0, its clearly defined, unified transformation strategy across fixed and mobile operations in Chile and Peru.

Unwavering focus on network quality, customer service, automation and process efficiency have created a virtuous circle of continuous progress with seamless collaboration across key teams including marketing, sales, finance, risk, operations, information systems (IS), IT, cybersecurity and network functions.

CIO Silobreakers - Carlos Palito, CIO of Entel

Push the boundaries with AI

An increasing number of CSPs are employing AI and machine learning (ML) across their business. Generative AI (Gen-AI) is the newest exciting area of AI that adds more value, by creating new content such as data driven visuals, automated network visualization and contextual conversations based on patterns learned from existing data. Read our ebriefs to learn about the AI and Gen-AI applications offered by Ericsson for augmenting OSS/BSS and watch the videos below to see AI in action in OSS/BSS.

eBrief: Maximize OSS/BSS impact with Al and Gen-AI

eBrief: Artificial intelligence, analytics, and automation

eBrief: Transform invoice anomaly detection with AI smart encoders

Gen-AI-powered network experience insights assistant

Gen-AI-powered product configuration assistant

Gen-AI-powered guided selling

Intent-driven service management with Gen-AI

Artificial intelligence, analytics, and automation

Omdia: Driving AI enhanced business growth

Light Reading webinar: How AI and Gen AI are driving better business outcomes

Advance OSS/BSS further with cloud native

Cloud technologies are transforming the OSS/BSS ecosystem, offering the agility, flexibility, and scalability CSPs need to thrive in the 5G era. Cloud-native architectures empower CSPs to rapidly deploy new services, scale operations seamlessly, and respond effectively to market demands. By embracing agile methodologies such as DevOps and CI/CD, cloud platforms enable continuous updates and improvements, moving beyond the limitations of traditional, infrequent software releases. Ericsson supports CSPs in this transformation by offering cloud-native OSS/BSS products and solutions tailored to meet the unique demands of modern telecommunications.

Scalability is a cornerstone of cloud-based OSS/BSS systems, allowing CSPs to manage massive data volumes and the complexities of 5G services. Ericsson's flexible deployment options – whether on premise, in the public cloud, or hybrid environments – ensure that CSPs can adopt cloud technologies at their own pace while adhering to regional regulations.

Ericsson and AWS accelerating OSS/BSS digital transformation

Ericsson and Amazon Web Services (AWS) continue to collaborate by integrating Ericsson’s Operations Support Systems and Business Support Systems (OSS/BSS) with AWS's robust cloud platform.

Business and Operations Support Systems portfolio

Core Commerce, Orchestration, Monetization, Data and Analytics, OSS/BSS Solutions, OSS/BSS Services

Ericsson’s OSS/BSS portfolio encompasses four key software product areas, each designed to address critical aspects of CSP operations and business innovation:

Core Commerce

Manages digital experiences, order flows, and catalog interactions to deliver what customers want, when they want it. Enhances customer experience by streamlining telecom service delivery and beyond.

Orchestration

Automates service design, creation, and delivery, enabling faster, more efficient workflows from product catalog to order completion. Supports 5G and platform-based operating models to drive innovation with application developers and providers.

Monetization

Unlocks opportunities in traditional and emerging markets through 5G-enabled digital operations. Evolves alongside 5G networks to support advanced use cases and maximize business potential.

Data and Analytics

Transforms data into actionable insights using AI and telecom analytics. Multi-vendor, cross-domain solutions provide scalable intelligence for operational and business decision-making.

Ericsson also integrates these products with services to address specific business challenges, such as operationalizing network slicing.

Solutions

Ericsson’s OSS/BSS Solutions empower CSPs to seize 5G opportunities with open, standards-based, and easily deployable systems. These future-proof solutions accelerate time to revenue while minimizing risk through a stepwise approach.

As CSPs expand 5G networks and scale network slicing for diverse industries, efficient orchestration and lifecycle management become essential. Ericsson Dynamic Network Slicing is a modular, pre-integrated solution to efficiently manage, orchestrate and assure the entire slice lifecycle. Ericsson Digital Monetization Platform is pre-integrated solution that combines Core Commerce and Monetization capabilities.

Services

Ericsson OSS/BSS Services guide CSPs through every stage of IT and digital transformation, from strategy and planning to implementation and ongoing support.

These services offer tailored pathways, including orchestration, monetization, and cloud transformation, enabling CSPs to deliver differentiated services, capitalize on 5G opportunities, and enhance business agility. By addressing complex challenges, Ericsson empowers CSPs to achieve better business outcomes in a rapidly evolving market.

Ericsson's OSS/BSS Services guide CSPs through IT and digital transformations, covering strategy, implementation, and ongoing support. They offer pathways in orchestration, monetization, and cloud transformation, enabling CSPs to deliver
unique services, capitalize on 5G, and enhance business agility.

Navigate your journey to successful IT transformation

Capturing 5G value through automated orchestration journeys

Your cloud transformation journeys underpin effective innovation

Evolve service design, service creation and service assurance for enterprises and ecosystem partners

As 5G accelerates, CSPs are seizing new opportunities to expand services for businesses and consumers. However, these advancements come with challenges, from managing complexity to ensuring seamless service delivery. Evolving OSS/BSS systems is critical to overcoming these hurdles, enabling optimized workflows, superior customer engagement, and efficient operations.

OSS/BSS evolution supports successful 5G monetization by diversifying revenue streams, enhancing service quality, and maximizing efficiency. By integrating products and solutions into a cohesive, modular system, CSPs can orchestrate orders, assure service quality, and monetize through accurate billing and charging. Open APIs and a comprehensive suite of services—Advise, Build, Operate, and Ensure—streamline operations while unlocking new business potential.

Ericsson leads this transformation, working closely with CSPs to address past, present, and future challenges. Together, we’re delivering the tools to enable data-driven operations, secure new revenue opportunities, and ensure a consistent service experience. Explore the full potential of OSS/BSS for 5G innovation and monetization.

Read about the transformative steps and strategies many of our OSS/BSS customers take. These leaders share their efforts to remain competitive and responsive to dynamic market conditions, while successfully powering progress and monetizing 5G capital investments.