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Business and Operations Support Systems

Sell. Deliver. Get paid.

OSS/BSS

The truth is: You can only be in the business your OSS/BSS lets you. That’s especially true for 5G. But to teach your network new 5G tricks, you need someone who knows what’s under the hood and has the right tools for the job.

With 20 years of experience from 300+ customers, we know it's not always easy, but we will stay with you until it works. We make sure you get the results you want today – and can go where you want tomorrow.

With the rapid pace of change, continuous evolution is the only route forward.
Combine transformative effects of data, AI, cloud and IT modernization across core commerce, service orchestration, and monetization to supercharge your business

We’re constantly updating capabilities across OSS/BSS and introducing new functionalities.

Our OSS/BSS with AI, automation, and cloud can transform your business. With our comprehensive OSS/BSS services – Advise, Build, Operate, and Ensure – we’ll cut through the hype with our no-nonsense approach to unlock the full potential of autonomous networks and differentiated connectivity.

Read the recent IDC infobrief: Mapping the OSS/BSS transformation journey: Accelerate innovation and commercial success identifying the most effective pathways for modernizing OSS/BSS to support the shift toward high performing programmable networks.

5G changes everything, or nothing. It's up to your OSS/BSS.

Analysys Mason: Drive Commercial success through enhanced CPQ

Operations Support Systems (OSS) and Business Support Systems (BSS) form the backbone of a Communication Service Provider’s (CSP) operations and business management.

OSS handles the behind-the-scenes tasks that keep services active and running efficiently, such as service orchestration and assurance. Meanwhile, BSS takes care of the commercial side, managing critical functions like billing, charging, mediation, and order management.

While their roles are distinct, they are deeply interconnected, ensuring that a CSP’s technical and business aspects work in harmony. AI-enabled Data and Analytics add more insights to achieve better business outcomes.

OSS/BSS Summit 2025

Ericsson is pleased to announce that the OSS/BSS Summit 2025, exclusively for the Communications Service Provider (CSP) community, will take place in London in October. This year's host is BT.

Traditionally, OSS and BSS have operated in silos, leading to inefficiencies, delayed service rollouts, and fragmented customer experiences. In today's competitive telecommunications landscape, CSPs must integrate these systems cohesively to enhance agility, improve customer satisfaction, and expedite the launch of new services.

However, legacy OSS/BSS systems present significant challenges, particularly with the advent of 5G technology. Overcoming these obstacles requires technical upgrades and a fundamental shift in technology and organizational culture. Understanding these challenges is crucial for CSPs aiming to modernize and integrate their OSS/BSS systems effectively.

Lack of standardization and customization

Traditional OSS/BSS systems are heavily customized, leading to a fragmented series of bespoke integrations that can be difficult to standardize or update. This lack of interoperability creates inefficiencies, slowing operations and making it challenging for CSPs to innovate or scale effectively.

Siloed systems and bottlenecks

Legacy systems often operate in isolation, with limited communication between them. This siloed setup disrupts data flow, creates operational bottlenecks, and slows service delivery. These inefficiencies become increasingly problematic as CSPs scale their operations and strive to meet the demands of 5G.

5G and the data explosion

5G introduces new challenges, such as managing vast volumes of data and supporting dynamic network slicing, which traditional systems cannot handle. Legacy OSS/BSS architectures lack the flexibility and real-time capabilities required for modern billing, service orchestration, and data management, limiting CSPs' ability to fully leverage 5G opportunities.

As telecommunications operations advance, OSS/BSS systems are evolving to meet the demands of an increasingly connected and dynamic world. Modern solutions focus on enabling seamless data flow, standardized interfaces, and flexible deployment options, creating a scalable and efficient ecosystem ready for 5G and beyond. Ericsson is leading this evolution, delivering innovative solutions that align with the needs of today's CSPs and the opportunities of tomorrow.

A unified experience

A modern OSS/BSS ecosystem eliminates the friction caused by siloed systems, enabling smooth workflows and consistent data flow across operations and business functions. By adopting unified templates – such as standardized order forms and service provisioning workflows – CSPs can streamline processes and significantly reduce time to market for new services.

Ericsson facilitates this unified approach by emphasizing end-to-end integration, ensuring CSPs can deliver a seamless experience across customer touchpoints, from billing to online portals. This consistency strengthens brand identity, builds trust, and enhances customer satisfaction.

Openness and flexibility

CSPs operate in diverse, multi-vendor environments, requiring applications that integrate smoothly across different systems. Ericsson’s modern OSS/BSS approach supports this need with open architectures and flexible deployment options, including on-premise, cloud-based, and hybrid models.

By offering compatibility with various systems and infrastructure setups, Ericsson enables CSPs to align their modernization efforts with specific business needs, regulatory requirements, and existing IT landscapes. Ericsson also allows CSPs to drive operational excellence and business growth with AI and analytics powered data insights.

Facilitating seamless integration

To overcome the complexity of legacy systems, modern OSS/BSS solutions leverage industry standards such as TM Forum’s Open Digital Architecture (ODA) and Open APIs. These standards ensure interoperability, simplifying integration and reducing costs associated with bespoke connections.

Ericsson’s commitment to these standards allows CSPs to enable faster, more reliable data exchange and automated workflows while fostering collaboration with third-party vendors and developers. This approach reduces integration costs, accelerates service deployment, and creates a more flexible ecosystem capable of adapting to future demands.

CIO Silobreakers

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CIO Silobreakers - Carlos Palito, CIO of Entel

Carlos Palito explains how the 68-year-old company has put aside failed attempts at digital transformation to reap the rewards of Entel 3.0, its clearly defined, unified transformation strategy across fixed and mobile operations in Chile and Peru.

Read the interview

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CIO Silobreakers - Nikos Angelopoulos, Group CIO of MTN Group

Nikos Angelopoulos believes that working closely together across multiple dimensions with different stakeholders at the centre and in the different businesses and operating companies is an essential ingredient for success in multinational operators like MTN.

Read the interview

Push the boundaries with AI

An increasing number of CSPs are employing AI and machine learning (ML) across their business. Generative AI (Gen-AI) is the newest exciting area of AI that adds more value, by creating new content such as data driven visuals, automated network visualization and contextual conversations based on patterns learned from existing data. Read our ebriefs to learn about the AI and Gen-AI applications offered by Ericsson for augmenting OSS/BSS and watch the videos below to see AI in action in OSS/BSS.

eBrief: Maximize OSS/BSS impact with Al and Gen-AI

eBrief: Artificial intelligence, analytics, and automation

eBrief: Transform invoice anomaly detection with AI smart encoders

Tree growing inside a cave, reaching toward sunlight above.

Omdia: Driving AI enhanced business growth

Gen-AI-powered network experience insights assistant

Gen-AI-powered product configuration assistant

Gen-AI-powered guided selling

Intent-driven service management with Gen-AI

Advance OSS/BSS further with cloud native

Cloud technologies are transforming the OSS/BSS ecosystem, offering the agility, flexibility, and scalability CSPs need to thrive in the 5G era. Cloud-native architectures empower CSPs to rapidly deploy new services, scale operations seamlessly, and respond effectively to market demands. By embracing agile methodologies such as DevOps and CI/CD, cloud platforms enable continuous updates and improvements, moving beyond the limitations of traditional, infrequent software releases. Ericsson supports CSPs in this transformation by offering cloud-native OSS/BSS products and solutions tailored to meet the unique demands of modern telecommunications.

Scalability is a cornerstone of cloud-based OSS/BSS systems, allowing CSPs to manage massive data volumes and the complexities of 5G services. Ericsson's flexible deployment options – whether on premise, in the public cloud, or hybrid environments – ensure that CSPs can adopt cloud technologies at their own pace while adhering to regional regulations.

Ericsson and AWS accelerating OSS/BSS digital transformation

Ericsson and Amazon Web Services (AWS) continue to collaborate by integrating Ericsson’s Operations Support Systems and Business Support Systems (OSS/BSS) with AWS's robust cloud platform.

Business and Operations Support Systems portfolio visualization

Core Commerce, Orchestration, Monetization, Data and AI, Cloud and IT Services

Ericsson’s OSS/BSS portfolio encompasses four key software product areas, each designed to address critical aspects of CSP operations and business innovation:

Core Commerce

Manages digital experiences, order flows, and catalog interactions to deliver what customers want, when they want it. Enhances customer experience by streamlining telecom service delivery and beyond.

Orchestration

Automates service design, creation, and delivery, enabling faster, more efficient workflows from product catalog to order completion. Supports 5G and platform-based operating models to drive innovation with application developers and providers.

Monetization

Unlocks opportunities in traditional and emerging markets through 5G-enabled digital operations. Evolves alongside 5G networks to support advanced use cases and maximize business potential.

Data and AI

Transforms data into actionable insights using AI and telecom analytics. Multi-vendor, cross-domain solutions provide scalable intelligence for operational and business decision-making.

Cloud and IT Services

Ericsson OSS/BSS Services quide CSPs through every stage of IT and digital transformation, from strategy and planning to implementation and ongoing support.

Ericsson's OSS/BSS Services guide CSPs through IT and digital transformations, covering strategy, implementation, and ongoing support. They offer pathways in orchestration, monetization, and cloud transformation, enabling CSPs to deliver unique services, capitalize on 5G, and enhance business agility.

Navigate your journey to successful IT transformation

Capturing 5G value through automated orchestration journeys

Your cloud transformation journeys underpin effective innovation

eBrief: Drive intent with AI-enabled OSS/BSS

eBrief: How OSS/BSS is closing the loop for autonomous networks

Seize new opportunities to expand services for businesses and consumers. Service orchestration is at the heart of the journey to achieve autonomous networking level 4 and then onto full autonomy.

In service orchestration we’re enhancing intent management, assurance, real-time inventory and closed-loop automation based on agentic AI. This is all underpinned by curated data and AI/ML to secure zero-touch operations. With this approach it’s possible to handle new differentiated connectivity services beyond network slicing in multi-vendor environments in an efficient way.

Read about the transformative steps and strategies many of our OSS/BSS customers take. These leaders share their efforts to remain competitive and responsive to dynamic market conditions, while successfully powering progress and monetizing 5G capital investments.