OSS/BSS spanning Core Commerce, Orchestration, Monetization, Data and Analytics is underpinned by hybrid multi-vendor, multi-cloud environments. It’s time to bring BSS and OSS together in a simpler, more agile and efficient way.
OSS/BSS evolution is a strategic priority for successful 5G monetization
We are pioneering superior service experience and monetization. Expanding top line revenue growth from more services adds new dimensions of complexity in the shift to:
- Diversify revenues
- Outperform competitors
- Maximize efficiency.
Working side by side with our customers, we see the challenges of the past, the present and the future - and we’re already solving them. OSS/BSS systems are traditionally siloed and fragmented. To support successful service evolution, Business and Operations Support Systems, a pre-integrated suite of products and solutions, work together cohesively - tightly integrated end to end, yet loosely coupled for the benefits of modularity.
Ericsson delivers products and solutions supported by open APIs, accompanied by a comprehensive range of services to: Advise, Build, Operate and Ensure.
Unleash superior experiences and automate operations to turn on the value of 5G
As 5G rollouts accelerate, new use cases are emerging allowing CSPs to significantly expand the number of services they offer to both businesses and consumers. While 5G opens many new opportunities, it also presents new challenges and complexities.
Achieve better business outcomes by evolving OSS/BSS, enabling optimized processes and workflows to and from the network and when engaging with customers and partners.
Overcome challenges and stay competitive as new services, new business models and new ways of engaging with consumers, enterprises and partners come into play. Ensure coherent service experience and secure new revenue opportunities. Orchestrate order to activation requests quickly. Assure service quality. Monetize with accurate and efficient charging and billing. Let insights guide continuous improvement toward data-driven operations.
What is OSS/BSS?
OSS/BSS is the combination of Business and Operations Support Systems. OSS/BSS underpins service creation in product catalog, ordering, service orchestration, service activation, monitoring. It also extends to monetization in mediation, charging and billing. This must be supplemented with the capabilities to ingest and transform data, at scale, with analytics into actionable insights. These systems enable CSPs to monetize network capabilities, serving enterprise and consumer customers, facilitating ecosystem partners, supporting connectivity, communication and collaboration across fixed/wired and mobile/wireless networks.
OSS/BSS is evolving to meet network service complexity and the ability to offer and monetize a wider range of differentiated products and services.
What are OSS/BSS benefits and requirements?
OSS/BSS requirements are evolving. Driven by the need to improve customer experience and operational agility, while becoming more data driven, CSPs need to evolve OSS/BSS cohesively. And to overcome new complexities (e.g. network slicing), CSPs need to avail of automation and orchestration to eliminate manual touch points.
OSS/BSS benefits CSPs by supplying the tools needed to expose network capabilities, present configuration options, determine prices and orchestrate the order through to activation—all in real time and without human intervention. Additionally, OSS/BSS underpins commercial activities and handles customer and ecosystem partner-facing interactions.
This combination of integrated systems is critical for driving agility and operational efficiency and supporting emerging business models. This is necessary to innovate and capitalize on 5G opportunities as networks, applications, services and customer behaviors evolve in complex hybrid multi-cloud, multi-vendor environments.
What’s new in OSS/BSS?
Ways of working, processes and workflows must evolve with the right blend of outcome focused technology and operations transformation. OSS/BSS architecture is evolving to support superior 5G service experience. Digitalization is critical for efficient service creation and management, as is the journey to cloud OSS/BSS, in enabling CSPs to fully monetize business, technical and operational investments.
Business and Operations Support Systems portfolio areas
5G enterprise architecture, and business transformation advisory
Deploy, integrate, test, upgrade, application development and maintenance (ADM) services
IT managed services, automated service management, and support services
Cloud certification, security and performance assurance services
Maximize the journey to cloud
Driven by the need to transform operations for cloud efficiency and automation, OSS/BSS cloud journeys are underway. Our Business and Operations Support Systems portfolio is agile and scalable in order to work in hybrid multi-vendor, multi-cloud environments.
Digitel executives discuss how Ericsson and Digitel teams worked closely together to transform a legacy billing system, taking the billing process from two weeks to immediate
Listen to our OSS/BSS experts
Monetize 5G, the business opportunity and BSS readiness
Gordon Rawling discusses the opportunity 5G brings to serve enterprises in new ways, how network slicing is a key competitive differentiator, the importance of telecom BSS, and the capabilities CSPs need to develop to monetize their share of a roughly USD $200 billion market for network slicing enabled 5G services by 2030.
Growing with new business models
Hassan Iftikhar explores how CSPs can monetize 5G by taking proactive steps like configuring network slices to provide tailored connectivity. He also discusses why deploying digital BSS and orchestration, and improving the enterprise customer and partner experience, are critical to success with enterprise customers.
The role of AI in BSS and orchestration
Three Ericsson BSS experts, Rohit Singhal, Pooja Singh and Ricardo Britto, discuss how artificial intelligence can help various BSS processes, like product lifecycle automation, detecting usage and payment fraud for revenue assurance, and orchestrating the customer journey dynamically to boost 5G network revenues.