Telecom AI
AI is creating business value in terms of improved performance, higher efficiency, enhanced customer experience as well as creating new business models and use cases for 5G, IoT and enterprise.
What is telecom AI?
Telecom AI refers to those artificial intelligence (AI) technologies and solutions developed to support the evolving needs of communication service providers and other stakeholders in the telecommunications industry.
Why is AI useful in telecommunications?

Industries and enterprises are currently shifting gears and accelerating their digital transformations as 5G, IoT and edge computing gain traction. But with these new opportunities also come new complexities for network operations – a coexistence of new and legacy technologies, hybrid networks, a variety of frequency bands and spectrums, and an abundance of connected devices. At the same time, emerging requirements from industrial use cases need further performance enhancements and network optimization.
At Ericsson, we’re using industry-leading intelligent solutions and AI to cut through the complexity, address requirements of modern technologies and use cases, increase network performance, lower operating costs and enable network automation – all with a central focus on achieving concrete business goals.
Key elements for telecom AI
Zero-touch operations
By using a combination of currently available and well-understood AI techniques within a flexible architecture, we can reach a high degree of practical autonomous operation. This will lead us into an era of intelligent, autonomous, zero-touch network operations. The real value of AI is not limited to applications which connect to the network but will ultimately be realized in the networks.
Network automation and AI | Intent-based networks | AI Native
Trustworthy AI
To realize the full potential of AI, trust needs to be established in the development, deployment and use of AI. This is why it’s critical for us to build human trust in AI, addressing aspects spanning from explainability and human oversight to security and built-in safety mechanisms. Trustworthiness is a prerequisite for AI, and we are building it into the system by design.
Benefits of Telecom AI
Hear from our experts in AI
Telecom AI technologies and approaches
AI capabilities solving major challenges for service providers
We are not building a general-purpose artificial intelligence platform, trying to solve problems in every industry. Instead, we have developed our skills and capabilities in telco AI to address the challenges of service providers. Working closely with our customers’ challenges, data and products, we are providing them with a different approach to getting value from their networks. We have identified and prioritized four AI capabilities that make our AI as effective as possible.
Our AI solutions in action
Our artificial intelligence solutions target service providers to address their challenges to maximize efficiency and end-customer experiences and create new revenue streams. They are embedded throughout the network, built by people with extensive AI and telecom expertise, and with an AI-first mindset and technology in every product or service.