Telecom AI
AI is creating business value in terms of improved performance, higher efficiency, enhanced customer experience as well as creating new business models and use cases for 5G, IoT and enterprise. Telecom AI refers to those artificial intelligence (AI) technologies and solutions developed to support the evolving needs of communication service providers and other stakeholders in the telecommunications industry.
Why is AI useful in telecommunications?
The growing complexity of network infrastructure, densification of networks, and tens of billions of connected devices make it impractical and beyond human capacity to manage and operate networks using only traditional network management methods and static policies. AI and automation are helping networks overcome this immense challenge.
A future intelligent network will not just take decision autonomously, it will also provide knowledge representation, reasoning, and explanation facilities making zero-touch paradigm a trustworthy reality.
Leveraging extensive domain knowledge and one of the largest data sets in the industry, Ericsson is using industry-leading intelligent solutions and AI to cut through complexity, address the requirements of modern technologies and use cases, increase network performance, lower operating costs, and enable network automation – all with a central focus on achieving concrete business goals and enabling new business models."
Key elements for telecom AI
Zero-touch operations
By using a combination of currently available and well-understood AI techniques within a flexible architecture, we can reach a high degree of practical autonomous operation. This will lead us into an era of intelligent, autonomous, zero-touch network operations. The real value of AI is not limited to applications which connect to the network but will ultimately be realized in the networks.
Trustworthy AI
To realize the full potential of AI, trust needs to be established in the development, deployment and use of AI. This is why it’s critical for us to build human trust in AI, addressing aspects spanning from explainability and human oversight to security and built-in safety mechanisms. Trustworthiness is a prerequisite for AI, and we are building it into the system by design.
Big data network
5G network evolution presents new complexities for telecom operators. Transforming these complexities into opportunities, Ericsson’s artificial intelligence (AI) technologies bring together big data with unique network domain expertise to deliver unprecedented benefits for network operations and more.
Reinforcement learning | Machine reasoning | Digital twins | AI in networks
Benefits of Telecom AI
AI capabilities for service providers
We are not building a general-purpose artificial intelligence platform, trying to solve problems in every industry. Instead, we have developed our skills and capabilities in telco AI to address the challenges of service providers. Working closely with our customers’ challenges, data and products, we are providing them with a different approach to getting value from their networks. We have identified and prioritized four AI capabilities that make our AI as effective as possible.
Explore our offerings
Our AI solutions in action
Our artificial intelligence solutions target service providers to address their challenges to maximize efficiency and end-customer experiences and create new revenue streams. They are embedded throughout the network, built by people with extensive AI and telecom expertise, and with an AI-first mindset and technology in every product or service.
