Our Network Heroes
Meet Ericsson's Network Heroes, who are working around the world to keep the networks running. Now, more than ever, people rely on mobile networks to stay in touch with loved ones, access essential services, carry out their jobs, or run their businesses. Due to the pandemic, there is an increase in demand for voice and data, and engineering teams are working tirelessly to maintain the best possible service and minimise the impact that disruption would cause.
Keeping Europe running
- Neil Easter, Lead Engineer, Ericsson
Keeping America running
Keeping Asia & Australia running
Michael Jhon Guntang, CME Site Supervisor, Ericsson Philippines
“In this time of Coronavirus, my difficult has increased- with multiple lockdowns in provinces, difficult in travel and heavy traffic due to checkpoints.
In the face of multiple challenges, thoughts of my family and ensuring connectivity for the Philippines keeps me motivated.”
Hitender Kumar, Implementation Head, Ericsson India
“In the fight against Coronavirus, we are proud to keep the nations connected, whatever the cost. We are also ensuring all necessary hygiene requirements are followed stringently in the team.
My brother gave his life for India serving in the army. Now is my chance to do my bit.”
Allan Azares, Site Supervisor, Ericsson Philippines
"In these difficult times, I have been inspired by how we are working with our partners as one unit with a single purpose…which is to maintain reliable connectivity for every Filipino.
Working in telecoms is not just a job, it's an honor and a service to our country and our compatriots."
Hieu Hoang, Customer Network Support , Vietnam
“As millions across the world move to work from home, we are witnessing instances of surge in data traffic due to increased video streaming & call volumes
In such times, my work load increases since I need to perform regular system checks & flag any issues in advance to ensure the networks keep running smoothly.”
Jomarie Rivas, TL Supervisor, Ericsson Philippines
"Telecom engineers play a vital role at this time.
We are doing our bit to fight the pandemic by not only keeping the Philippines connected, but also nations running across the world.
We are also ensuring the safety of our team by maintaining a high standard of safety and following all the necessary hygiene requirements.”
Walid Hanna, Head Network Operations Unit Singapore, Brunei & Philippines
"The use of technology such as Ericsson Remote Site Access enables us to continue site management through remote solutions. Use of Video conferencing ensures that we are always connected to our field staff.
It is also critical to ensure the safety and health of our field staff & have timely reporting & follow-up of any health concern.
What keeps me motivated is the fact that we are making a difference to the nation by ensuring connectivity, whatever the odds.”
Pooripat Thongvichian, Drive Test Engineer, Ericsson Thailand
“Ensuring network connectivity entails making the commute to the Chonburi region, 60 kilometers away from the city, which has a high infection rate for Coronavirus. However, it is essential to take the journey so that I can do drive tests and make sure the region stays connected.
I am proud that at such times, I can help families stay connected and enable professionals to work from home.”
Ahsan Tahir & Muhammad Choudhry, Ericsson Pakistan
"We support Jazz, Pakistan with the ongoing network modernization projects while ensuring there are no delays even during the pandemic. They have successfully delivered Jazz Advance and Virtualized CCN in the network. Ways of working may have changed but the objective remains the same: customer first.
With the ongoing pandemic, telco service providers are facing increased traffic on the network. To cater for that, we are working round the clock to support the customer during flexible yet extended business hours."
Nghi Nguyen, ETV MS Field Engineer at Vietnam Mobile Switching Center
“Telecom Engineers play a vital role in the fight against Coronavirus.
We are doing our bit by keeping the switching center running smoothly along with supporting the Network Operations Center round the clock, ready to handle any situation.”
Keeping China running
Chen Zhi, Mobile Account Manager at Ericsson Hubei
“I made the trip to Wuhan each day. There I was able to get the latest information on the company’s material procurement, such as real-time dynamics of arrival, clearance, inventory, etc., and also summarize the arrival, distribution, receipt, and latest demand changes of local materials in Wuhan. This way we were able to ensure timely and unobstructed communication between headquarters and the Wuhan location.”
Wang Chaohua, GTC NRO Engineer and member of the Ericsson Hubei Mobile Project Team
“During the Lunar New Year, the installation team was particularly understaffed. So after a lot of effort, we completed the installation and powered up of the equipment –just before 11pm. When the team saw that all indicators were operating normally, we had a smile and sigh of relief as if the physical and psychological hardships of the last couple of days had disappeared.”