Mark Chen
Autonomous Networks Engagement Lead
Mark Chen is an Autonomous Networks Engagement Lead at Ericsson Cognitive Network Solutions Consulting within Cloud Software and Services of Ericsson’s Market Area Europe, Middle East, and Africa, specializing in autonomous networks, AI-driven transformation, and OSS/automation consulting.
Mark works with communications service providers and Ericsson business teams to translate autonomous networks and AI capabilities into practical business and operational outcomes. His work spans autonomous networks maturity assessment, service management and orchestration/rApps, Business Value Pathways, AI and agentic AI, OSS/BSS transformation, and data-driven automation. He has contributed to TM Forum-aligned autonomous networks assessments and methodologies, helping bridge business intent, technology capabilities, and evidence-based maturity roadmaps toward higher levels of autonomy.