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Service orchestration and assurance drives efficiency

Service orchestration and assurance drives efficiency

Elevate service experience, streamline operations, and capture the value of differentiated connectivity at scale.

Service orchestration for better service quality

Use the power of service orchestration and assurance to commercialize differentiated connectivity easily and at scale. Design services with ease, accelerate service creation and life-cycle management and close the loop with automation.

What is service orchestration?

Service orchestration is the process of designing, creating, delivering, and monitoring service offerings in an automated way. Service definitions created in the product catalog are taken right through the ordering process for fast and effective service orchestration.

In addition to 5G and service exposure, service orchestration is a key enabler for platform oriented operating models by enabling innovation with application developers and providers.

Many 5G use cases will be geographically distributed and technically diverse in terms of cloud environments, resulting in several different requirements from applications.

Service orchestration solutions must be capable of operating efficiently in increasingly hybrid and complex environments.

5G highlights how critical agility becomes for CSPs to be able to innovate using network capabilities in a simplified manner, to be more active and open in the partner ecosystem.

Service orchestration automates workflows toward zero touch order to activation

Multi-domain orchestration and assurance

Closed-loop service automation

Unified platform

Efficient innovation
at scale

Fuel innovation with service orchestration and assurance

As technology complexity increases (Cloud, EDGE, Network Slicing) scenarios, there is a clear need to connect service orchestration and assurance to ensure the successful provision and management of services. And several challenges need to be addressed: long time-to-market for new services, soaring operational costs, and a high risk of errors resulting from manual activities. 

Phenomenal market opportunities are reliant on service innovation.

  • 5G architecture and 5G Core enable new services that OSS/BSS must commercialize
  • New, innovative use cases and revenue streams increase expectations 
  • Simplification of customer life cycle processes achieves business goals

Ericsson Service Orchestration and Assurance is an engine of innovation for multi-domain, multi-technology service orchestration and assurance in multi-vendor environments. It can also be extended with Ericsson Dynamic Network Slicing solution to realize network slicing life cycle management and automation. Associated OSS/BSS services drive better business outcomes. 

Ericsson’s service orchestration and assurance product, solution and services

5G differentiated connectivity service experiences demand new approaches to service orchestration and assurance

Enable superior service experience and seamless operations:

  • Commercialize new services with Ericsson Service Orchestration and Assurance, the engine of innovation - Automate, orchestrate and assure service offering life cycle ​by simplifying multi-domain scenarios in multi-vendor  environments.
  • Operationalize network slicing - Realize network slicing scenarios and commercial readiness at scale with use cases ​and production-ready, use case driven assets.
  • Industrialize at scale through design, deployment and operations - Reduce transformation and operational risk in the CSP journey to secure economies of scale. 

Critical success factors:

  • Network expertise combined with IT expertise provides faster integration and more granular control end-to-end
  • Multi-domain service orchestration that can be extended to slice lifecycle management into RAN and Core
  • Tight integration of network and IT to decrease time to market for new services.
  • Rapid service creation in multivendor environments with intent-driven orchestration
  • Solution assets that increase efficiency: use case/component library, templates, automation
  • Automation to facilitate data driven operations and assure service level agreement (SLAs)
  • Openness and standardization: model-driven approaches and SID-TOSCA translation

Dive deeper

Service orchestration helps deliver value beyond connectivity

Service orchestration removes silos to support hybrid environments

Take a strong position in the ecosystem, increase attractiveness as a business partner and deliver more value that goes beyond connectivity with innovative new services co-created with ecosystem partners.

Ensure service orchestration benefits the business by:

  • Connecting to multiple application ecosystems and orchestrating workloads across multi-cloud and multi-vendor environments 
  • Accelerating the introduction and delivery of services from months or days to minutes through agile service design and automated service management 
  • Automating workload placements, service deployment and end-to-end (E2E) network slicing across central and edge sites to enable the monetization of new business opportunities

How does service orchestration work and where does it operate in the network?

For new use cases around 5G, network slicing and edge, the telecom network needs an effective coordinating function which can plan, design and instantiate the offered and ordered services.

With several critical roles to fulfil, service orchestration:

  • Provides network slice management including life cycle management and configuration by using standard templates
  • Enables cross-domain orchestration across the network (RAN, Transport, and 5G Core) by interfacing with different domain managers and transport software defined networking (SDN) controllers.
  • Provides multi-vendor and multi-cloud support with both built-in adaptors and a framework to create custom adaptors for special cases.
Ericsson’s E2E network slicing architecture

Ericsson’s E2E network slicing architecture

Improve 5G service experience with E2E orchestration and automation

Telstra’s award winning (TM Forum Excellence) multi-domain service orchestration.

Central service monitoring enables closed loop automation for better service quality and customer satisfaction. Additionally, increased service visibility and resiliency improves customer experience and minimizes order fallouts which, if not dealt with efficiently, run the risk of negatively impacting the customer experience.

For superior service experiences the following need to be in place for effective service orchestration and service automation:

  • E2E lifecycle management of network services from design, ordering, fulfilment to assurance
  • Multi-domain network slice orchestration including RAN, core, and transport networks
  • Common topology service providing full visibility of network statuses and resources

See more Business and Operations Support Systems cases.

Identify, validate and quantify viable or significant market opportunities for 5G in the next five years

Explore how 5G SA-enabled connectivity in a typical city can bring revenue for service providers and savings for end-users.

Unlocking 5G network slicing opportunities with Business and Operations Support Systems

Read why business and operational strategies must align with emerging network capabilities to successfully capitalize on 5G revenues.

Breaking down OSS/BSS silos for better 5G monetization

Read how Telia and Telstra are evolving their service architectures for optimal 5G outcomes and explore what the ideal OSS and BSS architecture looks like.

Unified multi domain service orchestration: a must for 5G enterprise services?

Swiftly and effectively deploying advanced services requires multi domain service orchestration

How to catalyze 5G network value with OSS: A forward-thinking approach

OSS must play a fundamental role for operators like Vodafone in generating revenue from their networks.

Monetizing API exposure for enterprises with evolved BSS

Enable new use cases, applications and programmable networks that deliver greater flexibility and automation.

Ericsson and Vodafone create UK’s first on-demand 5G network slice

Trialling on-demand premium 5G network slice using Ericsson’s 5G Standalone containerized core architecture and end-to-end automated orchestrated solution.

Telefonica and Ericsson pioneer 5G network slicing

The proof-of-concept shows end-to-end orchestration for full slicing life cycle support and radio resources partitioning, offering a key differential user experience to customers.

Improve service lifecycle management with automation

Scale 5G for enterprises with service automation

Automation enables more efficient service orchestration of network and service workflows and processes. ​It is the only way to achieve the vision of zero-touch operations and it helps make networks programmable. Combining artificial intelligence and machine learning (AI/ML) with automation provides efficient and dynamic networks in a way that is not possible manually.​ This impacts the whole service lifecycle from design, through deployment and operation.​

Reduce time-to-market, reduce testing, improve order management, make order fulfilment more efficient and improve customer experience through closed loop automation. Coordinate and integrate automated tasks to:

  • Optimize workflows of automated tasks across disparate systems​
  • Support workloads running on both public and private clouds distributed across providers​
  • Optimize available resources, placement of applications where capacity is needed on demand​
  • Orchestrate network slices to be instantiated and life cycle managed based on dynamic consumer needs

Services for multiple industry segments demand enterprise service automation where the automation of key tasks, processes and workflows is critical to profitably scale enterprise business as complexity increases.

5G service automation: Key enablers

Orchestration portfolio

Automation is no longer optional, it’s mandatory. E2E service orchestration starts in core commerce with catalog management, continues through the ordering process to orchestration. Ericsson enables closed-loop automation for both telco and enterprise environments.

The ability to deliver the requested on-demand service is dependent on service assurance to monitor key performance indicators (KPIs) in real-time and feed closed-loop decisions to restore requested service.

Automated network design and configuration further facilitates effective service orchestration:

  • Control and automate your network to create tailor-made functionality and workload placement centrally or at the edge.
  • Automate service and application management for SD-WAN, private 5G networks, communications and collaboration applications.
  • Configure, price and quote your offerings and expose them through customer portals so enterprise staff can manage them easily.

Reduce manual processes through model driven repeatable service deployment through orchestration. Automate the service life cycle management process: instantiation, termination, scale-in, scale-out, upgrade.

Keep track of your inventory  (physical,  logical, virtual, cloud resources and services),  automate hybrid service design/assign and provisioning, and improve the reliability and efficiency of your operations processes – from network inventory management to fulfillment and assurance. Interested in Ericsson’s resource orchestration portfolio? Read more.

Service orchestration for planning and designing services

Service orchestration for planning and designing services

Service Orchestration and Assurance

End-to-end service orchestration of network services and statuses for complex and composite services

Adaptive Inventory

Enabling full visibility of hybrid services providing a new level of operations automation

Service orchestration must evolve

As networks evolve, service orchestration must keep pace. New opportunities and challenges include:

Want to know more?