Service orchestration for better service quality
Use the power of service orchestration to harness 5G business opportunities through a programmable network, open for consumer and enterprise application ecosystems
What is service orchestration?
Service orchestration is the process of designing, creating, delivering, and monitoring service offerings in an automated way. Service definitions created in the product catalog are taken right through the ordering process for fast and effective service orchestration.
In addition to 5G and service exposure, service orchestration is a key enabler for platform oriented operating models by enabling innovation with application developers and providers.
Many 5G use cases will be geographically distributed and technically diverse in terms of cloud environments, resulting in several different requirements from applications.
Service orchestration solutions must be capable of operating efficiently in increasingly hybrid and complex environments.
5G highlights how critical agility becomes for CSPs to be able to innovate using network capabilities in a simplified manner, to be more active and open in the partner ecosystem.
Service orchestration automates workflows toward zero touch order to activation
Multi-domain orchestration and assurance
Closed-loop service automation
Right the first time
Service orchestration helps deliver value beyond connectivity
Take a strong position in the ecosystem, increase attractiveness as a business partner and deliver more value that goes beyond connectivity with innovative new services co-created with ecosystem partners.
Ensure service orchestration benefits the business by:
- Connecting to multiple application ecosystems and orchestrating workloads across multi-cloud and multi-vendor environments
- Accelerating the introduction and delivery of services from months or days to minutes through agile service design and automated service management
- Automating workload placements, service deployment and end-to-end (E2E) network slicing across central and edge sites to enable the monetization of new business opportunities
How does service orchestration work and where does it operate in the network?
For new use cases around 5G, network slicing and edge, the telecom network needs an effective coordinating function which can plan, design and instantiate the offered and ordered services.
With several critical roles to fulfil, service orchestration:
- Provides network slice management including life cycle management and configuration by using standard templates
- Enables cross-domain orchestration across the network (RAN, Transport, and 5G Core) by interfacing with different domain managers and transport software defined networking (SDN) controllers.
- Provides multi-vendor and multi-cloud support with both built-in adaptors and a framework to create custom adaptors for special cases.
Improve 5G service experience with E2E orchestration and automation
Central service monitoring enables closed loop automation for better service quality and customer satisfaction. Additionally, increased service visibility and resiliency improves customer experience and minimizes order fallouts which, if not dealt with efficiently, run the risk of negatively impacting the customer experience.
For superior service experiences the following need to be in place for effective service orchestration and service automation:
- E2E lifecycle management of network services from design, ordering, fulfilment to assurance
- Multi-domain network slice orchestration including RAN, core, and transport networks
- Common topology service providing full visibility of network statuses and resources
See more Business and Operations Support Systems cases.
Improve service lifecycle management with automation
Automation enables more efficient service orchestration of network and service workflows and processes. It is the only way to achieve the vision of zero-touch operations and it helps make networks programmable. Combining artificial intelligence and machine learning (AI/ML) with automation provides efficient and dynamic networks in a way that is not possible manually. This impacts the whole service lifecycle from design, through deployment and operation.
Reduce time-to-market, reduce testing, improve order management, make order fulfilment more efficient and improve customer experience through closed loop automation. Coordinate and integrate automated tasks to:
- Optimize workflows of automated tasks across disparate systems
- Support workloads running on both public and private clouds distributed across providers
- Optimize available resources, placement of applications where capacity is needed on demand
- Orchestrate network slices to be instantiated and life cycle managed based on dynamic consumer needs
Services for multiple industry segments demand enterprise service automation where the automation of key tasks, processes and workflows is critical to profitably scale enterprise business as complexity increases.
Automation is no longer optional, it’s mandatory. E2E service orchestration starts in core commerce with catalog management, continues through the ordering process to orchestration. Ericsson enables closed-loop automation for both telco and enterprise environments.
The ability to deliver the requested on-demand service is dependent on service assurance to monitor key performance indicators (KPIs) in real-time and feed closed-loop decisions to restore requested service.
Automated network design and configuration further facilitates effective service orchestration:
- Control and automate your network to create tailor-made functionality and workload placement centrally or at the edge.
- Automate service and application management for SD-WAN, private 5G networks, communications and collaboration applications.
- Configure, price and quote your offerings and expose them through customer portals so enterprise staff can manage them easily.
Reduce manual processes through model driven repeatable service deployment through orchestration. Automate the service life cycle management process: instantiation, termination, scale-in, scale-out, upgrade.
Keep track of your inventory (physical, logical, virtual, cloud resources and services), automate hybrid service design/assign and provisioning, and improve the reliability and efficiency of your operations processes – from network inventory management to fulfillment and assurance.
Service orchestration must evolve
As networks evolve, service orchestration must keep pace. New opportunities and challenges include: