Niklas Heuveldop is President and CEO, Ericsson North America, serving Ericsson's customers in the United States and Canada with industry-leading technology and services. Heuveldop most recently served as Chief Strategy Officer, Head of Technology & Emerging Business, a new position which combined the Corporate Strategy and Technology functions, Ericsson Research, Business Innovation, Mergers & Acquisitions, and Emerging Business, focused on the Internet of Things, as well as Information Technology and Ericsson's Digital Transformation. Prior to that role, Heuveldop was Chief Customer Officer and Head of Group Function Sales. He started at Ericsson in 1993 and has served in various international assignments across the Americas and Europe, including as Head of Global Customer Unit AT&T and Head of Market Unit Central America & Caribbean. From 2001 to 2005, Heuveldop led venture capital-backed technology start-ups, first as COO at WaterCove Networks, which was acquired by Alcatel in 2003, and then as CEO at ServiceFactory, a management buyout from Swedish operator Telia. Heuveldop holds a Master of Science in Industrial Engineering & Management from the Institute of Technology, Linköping University, Sweden.