Odido streamlines operations with cloud-native billing transformation on AWS

Odido Netherlands partnered with Ericsson to consolidate billing for multiple lines of business, boosting performance with a single cloud-native Ericsson Billing on AWS.

Odido streamlines operations with cloud-native billing transformation on AWS

Over the last two years, Odido made bold moves to modernize its billing systems moving to the Cloud. This to prepare for the full potential of 5G, including advanced offerings like FWA (Fixed Wireless Access). Working closely with us at Ericsson, along with AWS and Wipro, Odido built a faster, more flexible billing platform that enables it to launch innovative products quickly and efficiently. Key to this success has been close collaboration with partners, synchronizing technology, expertise, and vision. Do you want to know more about how this transformation was achieved?

Read TMF case study and watch the discussion between Robert Purdy, Chief IT Officer, Odido Netherlands and Dean Ramsay, Principal Analyst, TM Forum: Odido transforms billing to meet 5G service innovation.

Odido faced several challenges that hindered its ability to fully embrace the opportunities of the 5G era. Its legacy billing systems were heavily customized and inflexible, making it difficult to quickly adapt to evolving market demands or introduce advanced services such as network slicing. This rigidity also led to slow time-to-market for new products, as outdated processes and complex system architectures created delays and inefficiencies.

Additionally, the planned migration of millions of customer accounts posed a significant risk, with the potential for service disruptions and billing errors that could damage customer trust. These challenges underscored the need for Odido to modernize its billing infrastructure with a more agile, scalable, and future-ready solution.

The route forward was clear. Odido needed a modern cloud-native billing solution. A single platform for both mobile and fixed services. One that meets both functional needs and non-functional demands like resilience and strong security. This would cut total costs, simplify operations, and replace multiple complex systems with one agile, future-ready solution.

Odido’s journey to a modernized billing platform was powered by smart technology choices and game-changing partnerships. By embracing our cloud-native Ericsson Billing system hosted on AWS, Odido unlocked the scalability, rock-solid security, and resilience needed to thrive in the fast-paced world of modern telecom and bring cutting-edge 5G services to life.

From day one, we worked side-by-side, making sure every stage of the transformation was executed to perfection. The phased migration strategy started with nearly one million customers from Odido’s MVNO brand, Ben. This was a calculated, lower-risk pilot before scaling to the full customer base. We planned extensively and tested rigorously, running repeated live-data mock migrations to guarantee the switchover would be flawless, with zero downtime and no service interruptions.

Once the system went live, Odido could fully harness AWS’s automatic scaling to meet surging demand  ensuring customers enjoyed seamless experiences even at peak moments. This transformation wasn't just a system upgrade; it was a bold leap into the future of agile, customer-first telecom operations.

Odido’s billing transformation delivers powerful, measurable results. Reshaping operations and unlocking new possibilities. Odido is achieving bill processing speeds that are in a whole new league: standard bill runs now complete 30% faster, and complex B2B bills are produced up to five times quicker. This leap in efficiency frees up valuable resources so the team can focus on what matters most: innovation and delivering exceptional customer experiences. Since the migration, platform stability underscored the resilience and reliability of going cloud-native. The enhanced flexibility and scalability have directly supported successful product launches, such as the 5G. Additionally, during high-demand events, AWS automatic scaling ensured seamless service without customer delays, further enhancing customer satisfaction.

Together, we streamlined operations by consolidating multiple billing systems into one unified Ericsson Billing platform to keep on innovating with 5G services. By deploying Ericsson Billing across AWS Availability Zones, we’re setting the stage for a truly agile, future-ready telecom infrastructure.

Odido’s vision for the future includes leveraging AI to proactively address billing issues, enhance customer experience, and support upcoming 5G innovations.