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Network Service Operations and Optimization

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Ericsson Network Service Operations and Optimization involves the core part of Ericsson Operations Engine operating model and offers a full end-to-end multi-vendor and multi-technology (Mobile, Fixed & Converged and FWA, etc.) operations service including field operations. 

This helps Communication Services Providers to successfully manage the continuously increasing network complexity by transforming existing operations into a highly efficient and future-proof foundation with committed business outcomes. Our data-driven operations model provides faster, and more efficient transformation compared to an in-house approach.  

The outcome is an operation at predictable cost with future proof digitized processes that enables improvement from the network performance perspective - improving network availability and time to restoration leading to a significant decrease of customer complaints - and from the network efficiency side - reducing the volume of incidents and work orders and consequently the number of truck-rolls to field and associated CO2 emissions.