Product Support
Product Support addresses the needs of customers who require product and node level support with carrier grade performance for native products. Three fundamental support services for software and hardware can be chosen to fit customer needs:
Ericsson Basic Product Support: The software support service focuses on self-service support via a modern digitalized workspace for product level support, from a global central delivery organization.
Ericsson Node Support: The software support service for the customer who requires high performance on product and node level support with lead time commitment. Seamless customer experience is enabled through modern digitalized workspace, with access to world leading technology enhanced by people.
Ericsson Product Hardware Support: The support service for customers who want to benefit from fully OEM approved repair, parts and testing methods. The service provides a cost-efficient way to repair or replace all field replaceable units in a product.
Operational Risk Mitigation
Streamlined access to Ericsson Support and OEM approved hardware replacement.
Seamless Experience
Enabled by digitalized workspace of OMNI Network Channel.
TCO Reduction
Reliable and globally proven support competence and capabilities.
Basic Product Support
Ericsson Basic Product Support is a service for customers who take most maintenance responsibility
Product Hardware Support
Product HW Support service offers Customer support who want to retain some responsibilities for spares.
Partner Support
Support to partners who sell and service solutions that incl. Ericsson products or offerings
Extend Support
Enables our customers to formalize a path for continued product support based on their business needs.