Speak up whenever something doesn’t seem right
You are expected to speak up if you see anything that you believe is not right. Remember, you will always be protected when you raise concerns in good faith.
Central Reporting Channel
Ericsson has an Allegation Management Process that handles any allegations received through our standardized central reporting channels, which include the Ericsson Compliance Line.
- The Compliance Line is hosted by an independent third party, allows anonymous reporting, and is available 24/7 in 63 languages.
- Compliance Line reports are handled promptly by independent and experienced teams in Group Function Legal Affairs & Compliance.
- Anyone can report a compliance concern through the Ericsson Compliance Line.
- The Compliance Line allows anonymous reporting when permitted by law. However, by letting us know who you are, we can contact you directly to discuss your concerns which will help us investigate it more quickly and efficiently.
For more information about the Ericsson Compliance Line.
Local Reporting Channel
If you have a concern regarding Ericsson Telecommunicatie B.V. (“ETM”), you also have the option to report your Compliance concern in a local channel, which will be handled exclusively by a local team appointed by ETM, and by technical experts that they may designate. The local team appointed by ETM is Teresa Krasteva.
Ericsson will not tolerate retaliation against individuals who report compliance concerns in good faith or against relevant third parties. You will always be protected, no matter how you speak up.
Who can use the local channel?
Permitted reporters to the local channel are:
- employees;
- service providers, contractors, subcontractors and suppliers, as well as any persons acting under their supervision and direction;
- shareholders or persons belonging to management bodies or to fiscal or supervisory bodies of legal entities, including non-executive members;
- volunteers or interns, regardless of whether compensated.
The above applies to current, former or future relationships with ETM.
How to submit a report
To submit a report to the Ericsson Compliance Line, click here.
To submit a report to the local channel, send an email to etm.whistleblower@ericsson.com. The team appointed by ETM will have exclusive access to the mailbox.
Please note that you can consult a counsellor in confidence about the suspected wrongdoing
What happens to a local channel report?
After submitting a report in the local channel, the team appointed by ETM will confirm receipt of the report. You will receive an acknowledgement of receipt within seven days after submitting the report. You will also receive a case number which can be used for future communications with you, including possible questions to clarify your report.
The team will communicate the results of its analysis to you within three months of receiving your report. You may request at any time that the team do so within 15 days of reaching its conclusion.
What types of reports does the local channel accept?
You can use the local channel if you would like to report a compliance concern. A compliance concern is any employee or third-party behavior that may breach the law or our Code of Business Ethics (CoBE) and related policies and directives. This includes:
- Corruption and fraud
- Questionable accounting or auditing matters
- Other events that might seriously affect the vital interests of Ericsson
- Harassment and Retaliation
- Human Rights Violations
Our local channel accepts any compliance concern that is prescribed by Dutch law [link]. Please be aware that any compliance concern you may want to raise in the local channel can also be raised in the Ericsson Compliance Line [link].
Reports that cannot be addressed locally
If your report to the local channel reveals a structural problem or a problem that affects two or more Ericsson entities and that cannot be addressed within ETM, we encourage you to report your issue centrally, directly to the Ericsson Compliance Line. If you submit such a report to the local channel, ETM will inform you of its determination that the report cannot be effectively addressed within ETM and request that you report the issues via the Ericsson Compliance Line to ensure the concern is addressed by the appropriate Ericsson entity.
If you have any questions about whether you can submit your compliance concern through the local channel, you should contact the Compliance Consultation Desk (For Ericsson employees, search in the intranet) or send your question to the local channel.
External reporting channel
We prefer that you report incidents internally. After all, Ericsson is responsible for resolving incidents. But this does not mean that incidents cannot (also) be reported externally. You may report externally to:
- The Netherlands Authority for Consumers & Markets (de Autoriteit Consument en Markt);
- The Dutch Authority for the Financial Markets (de Autoriteit Financiële Markten);
- The Dutch Data Protection Authority (de Autoriteit persoonsgegevens);
- De Nederlandsche Bank N.V.;
- The Whistleblowers Authority (het Huis);
- The Inspectorate for Health and Youth Care (de Inspectie gezondheidszorg en jeugd);
- The Dutch Healthcare Authority (de Nederlandse Zorgautoriteit);
- The Authority for Nuclear Safety and Radiation Protection (de Autoriteit Nucleaire Veiligheid en Stralingsbescherming).
Data protection
For detailed information on your privacy rights, the collection and processing of your personal data please click here:
Privacy Notice for Ericsson Employees and Non-Employed Workforce (For Ericsson employees, search in the intranet)
Privacy – Ericsson (for the public)
ETM is the data controller for personal data processed in the local channel.