Reporting Compliance Concerns
Our Code of Business Ethics (CoBE) sets the tone for how we conduct business globally. Our commitment to follow applicable laws and our internal regulations is strong. We have zero tolerance for corruption and we constantly work with building and maintaining trust and credibility with our customers, partners, employees, suppliers, shareholders and other stakeholders.
Employees
Employees are encouraged to report any conduct that they believe, in good faith, to be a breach of Ericsson’s policies, including the CoBE (internal link), and CoBE-related steering documents to their manager or in accordance with locally established procedure. If the manager is involved in the situation or cannot or has not adequately addressed the concerns, employees are advised to report to a manager of higher rank or in accordance with locally established procedure.
Suppliers, customers and others
Other persons than employees, such as suppliers, customers and other partners involved with Ericsson, may report suspected violations of the CoBE to the local operations manager or in accordance with locally established procedure.
Ericsson Compliance Line
Sometimes it is not possible or appropriate to report violations of the CoBE in accordance with the above.
Ericsson provides employees and other external stakeholders a dedicated communication channel for reporting compliance concerns. Ericsson Compliance Line is delivered by a third party* and it is available 24/7, 365 days per year.
You can choose to report a compliance concern through either web or phone. Regardless of how you choose to report a compliance concern, all reports are forwarded to the Allegation Management Office (“AMO”) to be handled in accordance with the Ericsson Allegation Management Process.
If you choose to report through the phone you will be assisted by an operator from the third party to confidentially submit your report.
When submitting a report via web you will be provided with a unique access number that is assigned to your report. Please note down this access number. You will also be asked to set your own password. Please note that if you provide your email you will be able to reset your password, should you forget it.
When using the Ericsson Compliance Line, you will have the option to provide your contact information or stay anonymous. If you choose to stay anonymous, please note that you can still provide an email address that will not be visible to anyone in Ericsson and will only be used by the system to send you notifications of updates to your report. If you do not provide any contact information in your report, the only way to contact you, as the reporter, is through the Compliance Line. If you opt to not receive notifications, please check back regularly for updates on your report.
To submit a report, click here: Ericsson Compliance Line.
Ericsson protects Reporters (employees and other third parties) who raise concerns in good faith related to Ericsson’s Code of Business Ethics (CoBE), policies or law from any form of retaliation. Protection against retaliation is set forth in the Ericsson CoBE. Ericsson also protects information shared by Reporters under its need-to-know principle. The need-to-know principle prohibits the sharing of information with individuals beyond those necessary to understand or remediate a raised concern or to a related legal process. Anyone who wishes to raise a concern using the Ericsson Compliance Line may gain additional protection under applicable reporting legislation.
For Ericsson employees based in Germany, please contact ericsson-ombudsmann@luther-lawfirm.com.
If your concern involves a member of the Group executive team or a senior member of the Group Function Legal Affairs & Compliance (GFLA), it will be referred to the appropriate person within GFLA for handling and will be assessed for potential notification to the Chairman of the Audit & Compliance Committee.
No discrimination or retaliation
Ericsson will not accept any discrimination of or retaliation against individuals who raise compliance concerns in good faith. Ericsson’s policies encourage employees and other Ericsson stakeholders to come forward with their concerns and participate in the investigations process, all without fear of retaliation.
*Telefonaktiebolaget LM Ericsson (publ) is data controller for personal data processed in the Compliance Line. The third party operator and data processor is OneTrust Technology Limited with registered office at 82 St John Street, EC1M 4JN London, England.