Ericsson Response

As the world faces increasing conflicts, an unprecedented refugee crisis, natural disasters and other challenges, ICT can play a critical role in improving humanitarian response – including more effective distribution of aid to those in need. The number of people affected by humanitarian crises has almost doubled in the past decade, resulting from conflict or global challenges such as climate change and environmental degradation.

Ericsson Response


For 20 years, Ericsson Response has played a leading role in the UN Emergency Telecommunications Cluster (ETC), a global network of organizations that work together to provide shared communications services in humanitarian emergencies. Our partners include the World Food Programme, the UN Office for Coordination of Humanitarian Affairs, UNICEF, the Swedish Civil Contingencies Agency MSB, and Save the Children.

When Ericsson Response volunteers arrive in a disaster zone, their role is to enable temporary voice and data connectivity so that humanitarian relief agencies can quickly coordinate their relief efforts. Ericsson Response works together with relief agencies, governments and local authorities to prioritise deployments in affected areas, using its telecoms skills and technology to bring together the aid organizations that help alleviate the affected populations. Volunteers remain in the affected areas enhancing and maintaining networks and equipment until local services have sufficiently recovered or until the temporary network capacity is no longer needed.

Ericsson Response mission timeline

Based entirely on staff volunteers, Ericsson Response has helped out in humanitarian disasters for 20 years, in a wide variety of situations around the world.

2020   Assessment of further connectivity improvements in Rohingya refugee camps in Cox’s Bazar, Bangladesh
2019   Ericsson Response supports NetHope to connect refugees from Venezuela in Colombia
             Connectivity for food distribution shops, Rohingya refugee crisis in Cox's Bazar, Bangladesh
             Cyclone Idai and Kenneth in Mozambique
             Connectivity on Abaco Island after Category 5 Hurricane Dorian in Bahamas
2018   Closing down the operations in Dominica and Puerto Rico after Hurricane Irma and Maria
2017   Finished up our mission in Haiti in early 2017
             Hurricanes Irma and Maria in Dominica and Puerto Rico
             Cyclone Enawo in Madagascar
2016   Hurricane Matthew in Haiti
2015   Earthquake in Nepal. Cyclone in Vanuatu. Continuation of missions in Iraq, South Sudan and West Africa
2014   Ebola Response mission in West Africa. IDP camps in Iraq
             Continuation of efforts in South Sudan and the Philippines
2013   Super typhoon Haiyan (locally known as Yolanda) in the Philippines.
             Continuation of South Sudan mission
2012   ICT support in South Sudan, Mozambique, Tanzania and Uganda
2011   Engagement in "One UN” initiative
2010   Earthquake in Haiti
2009   Assessment of ICT needs in the Philippines
             ICT support for de-mining mission in Democratic Republic of the Congo
2008   Connectivity for Save the Children in South Sudan
2007   Connectivity for aid workers in Central African Republic
             After earthquake in Peru
2006   ICT support to aid workers in South Sudan and to earthquake victims in Pakistan
2005   Earthquakes in Pakistan
2004   Tsunami in Indonesia and Sri Lanka
2003   Earthquakes in Algeria and Iran. Hurricane in the Caribbean
             Aid to Liberia
2002   Rail disaster in Tanzania and food crisis in Lesotho. Humanitarian aid to Afghanistan
2001   First Ericsson Response mission in Kabul, Afghanistan
             Flooding in Hungary and earthquakes in Pakistan, Peru and El Salvador
2000   Extreme floods in Algeria and severe drought in Tajikistan

Explore this section

Mission in Dominica

Ericsson Response working in disaster afflicted areas. Hurricane Maria (Category 5) struck the Caribbean in September 2017 and first made landfall on Dominica.

Mission in Nepal

On April 25, 2015 a devastating earthquake struck Nepal. Ericsson Response as part of the UN Emergency Telecom Cluster was immediately deployed to assist in the relief efforts.

Mission in South Sudan

In 2012, Ericsson Response worked with Emergency Telecommunications Cluster partners, and the World Food Programme, to provide vital communications services to relief workers in South Sudan.