As the world faces increasing conflicts, an unprecedented refugee crisis, natural disasters and other challenges, ICT can play a critical role in improving humanitarian response – including more effective distribution of aid to those in need. The number of people affected by humanitarian crises has almost doubled in the past decade, resulting from conflict or global challenges such as climate change and environmental degradation.
For 20 years, Ericsson Response has played a leading role in the UN Emergency Telecommunications Cluster (ETC), a global network of organizations that work together to provide shared communications services in humanitarian emergencies. Our partners include the World Food Programme, the UN Office for Coordination of Humanitarian Affairs, UNICEF, the Swedish Civil Contingencies Agency MSB, and Save the Children.
When Ericsson Response volunteers arrive in a disaster zone, their role is to enable temporary voice and data connectivity so that humanitarian relief agencies can quickly coordinate their relief efforts. Ericsson Response works together with relief agencies, governments and local authorities to prioritise deployments in affected areas, using its telecoms skills and technology to bring together the aid organizations that help alleviate the affected populations. Volunteers remain in the affected areas enhancing and maintaining networks and equipment until local services have sufficiently recovered or until the temporary network capacity is no longer needed.
Ericsson Response mission timeline
Based entirely on staff volunteers, Ericsson Response has helped out in humanitarian disasters for 20 years, in a wide variety of situations around the world.
2020 Assessment of further connectivity improvements in Rohingya refugee camps in Cox’s Bazar, Bangladesh
2019 Ericsson Response supports NetHope to connect refugees from Venezuela in Colombia
Connectivity for food distribution shops, Rohingya refugee crisis in Cox's Bazar, Bangladesh
Cyclone Idai and Kenneth in Mozambique
Connectivity on Abaco Island after Category 5 Hurricane Dorian in Bahamas
2018 Closing down the operations in Dominica and Puerto Rico after Hurricane Irma and Maria
2017 Finished up our mission in Haiti in early 2017
Hurricanes Irma and Maria in Dominica and Puerto Rico
Cyclone Enawo in Madagascar
2016 Hurricane Matthew in Haiti
2015 Earthquake in Nepal. Cyclone in Vanuatu. Continuation of missions in Iraq, South Sudan and West Africa
2014 Ebola Response mission in West Africa. IDP camps in Iraq
Continuation of efforts in South Sudan and the Philippines
2013 Super typhoon Haiyan (locally known as Yolanda) in the Philippines.
Continuation of South Sudan mission
2012 ICT support in South Sudan, Mozambique, Tanzania and Uganda
2011 Engagement in "One UN” initiative
2010 Earthquake in Haiti
2009 Assessment of ICT needs in the Philippines
ICT support for de-mining mission in Democratic Republic of the Congo
2008 Connectivity for Save the Children in South Sudan
2007 Connectivity for aid workers in Central African Republic
After earthquake in Peru
2006 ICT support to aid workers in South Sudan and to earthquake victims in Pakistan
2005 Earthquakes in Pakistan
2004 Tsunami in Indonesia and Sri Lanka
2003 Earthquakes in Algeria and Iran. Hurricane in the Caribbean
Aid to Liberia
2002 Rail disaster in Tanzania and food crisis in Lesotho. Humanitarian aid to Afghanistan
2001 First Ericsson Response mission in Kabul, Afghanistan
Flooding in Hungary and earthquakes in Pakistan, Peru and El Salvador
2000 Extreme floods in Algeria and severe drought in Tajikistan
2000 ERICSSON RESPONSE ESTABLISHED